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How can I see if another user is on the phone with the Polycom VVX 201?

Question
Updated 5 months ago
Answered

There is myself and 1 other user and we are both Admin for the system. I'd like to see when she is on the phone and vise versa. Is there a way to do this? I'm not so much interested in being able to pick up her line, I'd just like to know when she's on the phone since she is in the next room and I don't say something to her while she is on a call. - Thanks for any help in advance.

110 Points

Posted 5 months ago

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Bob Robinson, Champion

2,722 Points

I think the VVX 201 supports Presence. You could also use the RingCentral Phone application on your desktop and set up Favorites or the HUD to show that information there. Note that HUD on the desktop app will update Presence buttons on the phone.

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2018-10-11T15:54:44+00:00

110 Points

Thank you. Looking for article on how to set up HUD on the desktop app but I must be missing it. Can you point me to the procedure to do this?

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2018-10-11T15:59:33+00:00

Bob Robinson, Champion

2,722 Points

Try this KB article

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2018-10-11T16:00:00+00:00

998 Points

You need to download the softphone - https://www.ringcentral.com/office/features/desktop-apps/overview.html

Then once you have downloaded it/logged in, you can access HUD.

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2018-10-11T16:04:03+00:00

Bob Robinson, Champion

2,722 Points

Note that there are a few additional articles linked within the one I posted on enabling and setting up HUD, docking/undocking, etc.

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2018-10-11T17:06:08+00:00

110 Points

Thanks to everyone! I didn't know there was a desktop app, I've just been using the web log in. That takes care of my problem.

Thanks again!

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998 Points

I use the desktop app as suggested with HUD.

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