How can I transfer a call directly to voicemail without ringing the recipient?

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We have recently install the Polycom RingCentral system and I cannot seem to find any way to transfer a call directly into a recipient's voicemail without ringing their line using the phone itself (not the desktop app). Does anyone have instructions for how to do this?
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Receptionist Group

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Posted 11 months ago

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Danno, Champion

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( During the call, press the Trans soft key

( Press Blind soft key

( Dial *0

( Dial the extension number of the voicemail that the caller is to be sent to

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HEBW Reception

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Did this work for you? When I follow these instructions it disconnects.
What am I doing wrong?
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Danno, Champion

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Yep do it all the time.  What is your default transfer type on your phone?
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Laura Yearke

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For our system, after *0 and the extension, I also have to hit the "Send" soft key, then I can hang up and the call goes into their voicemail
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Dan S.

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This does not work for me. It just rings the recipient's phone, apologizes and then disconnects.
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Saadet - Community Support, Official Rep

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Hey Dan, does this Article help you?
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Dan S.

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No. It just lists the same procedure written earlier in this thread which doesn't work.
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Saadet - Community Support, Official Rep

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What kind of phone do you have, Dan?
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Dan S.

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A bunch of Polycom VVX201 models.
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Saadet - Community Support, Official Rep

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Can you verify if you're using the Blind Transfer Type?

So, for instance, my default transfer type is Consultative. So if I want to transfer a call directly to voicemail I select the Transfer key. At this point, I see Blind located on my screen (this is telling me that I'm currently on Consultative and that I have the option to switch to Blind). So I press the key for Blind. Then I can transfer as per usual by pressing *0+Extension Number.If your default is set to Blind, then all you have to do is press Transfer, *0+Extension
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Christina Feile

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I have this same problem and nothing is working for me either.
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Receptionist Group

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I learned this trick: press and hold the transfer key until you see "Blind Transfer" then press *0 and the recipient's extension number. Watch the light on the line you were on turn from green to red then off, then just hang up. This has been working for me. 
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Christina Feile

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No, that still doesn't work... it rings 4 times at the extension before going to voicemail.
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Saadet - Community Support, Official Rep

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Hey Christina, have you looked at the Articles I've linked earlier in this thread?
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Christina Feile

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Yes I have.... and I have discovered the problem... it works as you said... I was trying to use the softkeys on the sidecar (as that would be a lot less button pushing) for our main receptionist desk.. SO they would only have to push transfer *0 and the sidecar button for the user they want to transfer to.... THAT is what doesn't work... no one mentioned to me that a sidecar is basically a $400 paperweight where you can only see who is on what line with this RC phone service... with PBX you can actually USE a sidecar to facilitate more efficient transferring...
and since that technology is old, I ASSUMED RC would have that capability...