How can I view faxes that I've sent 3 or more months ago?

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I don't send many faxes, but I need to be able to review them at a later date.  I have faxes from 3 months ago that I need to confirm what was sent because it apparently wasn't received.  I can see in the call log that I sent something to a fax, but cannot retrieve what was actually sent.
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Josh Murtha

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Posted 2 years ago

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Saadet - Community Support, Official Rep

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Hello Josh,

Did you send the faxes via the webportal, through the softphone, or through a physical fax machine? 

Also, where are you currently viewing your faxes?
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Josh Murtha

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I used the web portal for both sending and viewing my faxes.
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WELLS

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I don't believe this
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Francesca

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I admit I agree
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Hercules Law Group

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Agreed.  There used to be a way to view sent faxes (including automated cover page & date stamped header).  I know this because I had to use them as confirmations when I had to prove that a document was sent on a specific date.  Now, I cannot find any other method than to have the generic confirmation page email, that only shows the name of the file, and no way of retrieving the info that was on the cover page. 
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Steven Sparkman

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What ever motivated the removal of the ability to view/print the content of sent faxes? This is completely unacceptable. A complete record of communications is essential. This is a reason to look for alternative providers.
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Francesca

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I agree.
I would also like to see the Cover page on the Sent faxes that are currently <30 days old.
(Edited)
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Franklin Olmo, MD

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Wow!  That is really bad!  I don't know any technology service that you would pay for that would permanently delete your documents after 30 days!!  At a minimum, they could send a reminder to save them off somewhere else.  No one would assume they disappear, or that they should ask if they disappear.
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Saadet - Community Support, Official Rep

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Hi Franklin, as a business it is always best practice to save copies of faxes, etc. in multiple places. RingCentral has thousands of customers (and growing) and many of those companies have thousands of employees. We simply cannot permanently house every account's documents. I would suggest using something like RC Archiver  or your own storage system.
that is a cop out.  Ring Central's cost has been continually rising but for me, not providing any more service.  The one thing I liked was being able to retrieve a sent fax when needed.  I don't send very many but normally when I need to see what was sent it is more than 30 days old.  I am just now discovering this issue and will begin searching for a new virtual fax provider.  I cannot even locate the fax I sent yesterday because the interface wants to do so many other things except fax!
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Lee

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In the web portal I only see faxes for the last 30 days, but if I log into RingCentral Phone I am seeing faxes all the way back to February.