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I don't send many faxes, but I need to be able to review them at a later date. I have faxes from 3 months ago that I need to confirm what was sent because it apparently wasn't received. I can see in the call log that I sent something to a fax, but cannot retrieve what was actually sent.
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100 Points
Posted 3 years ago
Saadet, Employee
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68,092 Points
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100 Points
I used the web portal for both sending and viewing my faxes.
Saadet, Employee
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68,032 Points
Hello Josh,
Are you the admin on the account or a Standard user?
Are you the admin on the account or a Standard user?
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100 Points
I'm the only one on the account. I'm on the RingCentral Fax 750 service plan.
Saadet, Employee
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68,032 Points
Hello Josh,
Thank you for that information. After you've sent out a fax the fax will be in the Outbox until it is received by the recipient. Once it has been received, the fax will be viewable in the Sent folder for 30 days. At that point it is automatically deleted. I would suggest that once the fax has been moved over to your Sent folder (under the Messages tab) to save it to your computer or a cloud-based drive. It's good practice for any company, especially if you need to view it at a later time.
Here are some articles that go over faxing and viewing your faxes as well:
https://success.ringcentral.com/articles/RC_Knowledge_Article/How-to-send-faxes-using-FaxOut
https://success.ringcentral.com/articles/RC_Knowledge_Article/Checking-incoming-messages-in-my-RingC...
Thank you for that information. After you've sent out a fax the fax will be in the Outbox until it is received by the recipient. Once it has been received, the fax will be viewable in the Sent folder for 30 days. At that point it is automatically deleted. I would suggest that once the fax has been moved over to your Sent folder (under the Messages tab) to save it to your computer or a cloud-based drive. It's good practice for any company, especially if you need to view it at a later time.
Here are some articles that go over faxing and viewing your faxes as well:
https://success.ringcentral.com/articles/RC_Knowledge_Article/How-to-send-faxes-using-FaxOut
https://success.ringcentral.com/articles/RC_Knowledge_Article/Checking-incoming-messages-in-my-RingC...
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238 Points
The question, which is mine also, has still not been answered.
Despite the fact that the program is set up to delete faxes after 30 days in the Sent folder, is there any way to access and view faxes that were sent out 3 months or more prior?
Despite the fact that the program is set up to delete faxes after 30 days in the Sent folder, is there any way to access and view faxes that were sent out 3 months or more prior?
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238 Points
The question is still not answered.
Fact: Sent faxes are deleted after 30 days in the Sent folder
Fact: There is technology to retrieve "deleted" data
Question: Can one still access faxes that were sent prior to 30 days? Can Ring Central give me access to that technology?
Fact: Sent faxes are deleted after 30 days in the Sent folder
Fact: There is technology to retrieve "deleted" data
Question: Can one still access faxes that were sent prior to 30 days? Can Ring Central give me access to that technology?
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238 Points
I am not looking for solutions or suggestions for future use.
I am looking for a response to my query which has to do with past use. Let's focus on that.
I am looking for a response to my query which has to do with past use. Let's focus on that.
Saadet, Employee
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68,032 Points
Sorry but no, we do not have the ability or access to this type of technology.
(Edited)
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80 Points
I don't believe this
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238 Points
I admit I agree
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100 Points
Agreed. There used to be a way to view sent faxes (including automated cover page & date stamped header). I know this because I had to use them as confirmations when I had to prove that a document was sent on a specific date. Now, I cannot find any other method than to have the generic confirmation page email, that only shows the name of the file, and no way of retrieving the info that was on the cover page.
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190 Points
What ever motivated the removal of the ability to view/print the content of sent faxes? This is completely unacceptable. A complete record of communications is essential. This is a reason to look for alternative providers.
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238 Points
I agree.
I would also like to see the Cover page on the Sent faxes that are currently <30 days old.
I would also like to see the Cover page on the Sent faxes that are currently <30 days old.
(Edited)
We are using ring central most of the time on a daily basis. Some of them are not received by the receiver. Now when I'm not able to view all other fax for April month. Its just showing May months fax.
(Edited)
Saadet, Employee
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68,092 Points
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80 Points
Wow! That is really bad! I don't know any technology service that you would pay for that would permanently delete your documents after 30 days!! At a minimum, they could send a reminder to save them off somewhere else. No one would assume they disappear, or that they should ask if they disappear.
Saadet, Employee
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68,042 Points
Hi Franklin, as a business it is always best practice to save copies of faxes, etc. in multiple places. RingCentral has thousands of customers (and growing) and many of those companies have thousands of employees. We simply cannot permanently house every account's documents. I would suggest using something like RC Archiver or your own storage system.
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100 Points
that is a cop out. Ring Central's cost has been continually rising but for me, not providing any more service. The one thing I liked was being able to retrieve a sent fax when needed. I don't send very many but normally when I need to see what was sent it is more than 30 days old. I am just now discovering this issue and will begin searching for a new virtual fax provider. I cannot even locate the fax I sent yesterday because the interface wants to do so many other things except fax!
I agree. I am searching for old faxes sent in 2018 and they are no where to be found. When we first joined Ring Central There was a way to retrieve old faxes. I still have the old email that was sent showing how to do this from them directly. And today I am trying to reconcile some old billing for a client and have nothing to go on as to what I did in fact send and they received or what was not sent. This is not good. I did not even receive a message saying this option was being removed.
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80 Points
Me too! I need to retrieve a sent fax but cannot find a place to do so. Used to be able to do this. I will start searching for new company.
As business grows, more services should be available to customers not the opposite. This the problem with corporate greed. They think that now they have more customers and loosing one would be ok. Have a nice day ring central.
As business grows, more services should be available to customers not the opposite. This the problem with corporate greed. They think that now they have more customers and loosing one would be ok. Have a nice day ring central.
Lee, Champion
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3,284 Points
In the web portal I only see faxes for the last 30 days, but if I log into RingCentral Phone I am seeing faxes all the way back to February.
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498 Points
I can't even find faxes sent in the last 30 days! Help! Where is this?????
Saadet, Employee
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68,042 Points
Hi MCCLELLAND,
Are you still having issues?
Are you still having issues?
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102 Points
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100 Points
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82 Points
RingCentral needs to fix the whole fax feature. Finding the button to send is hidden, viewing sent faxes - can't do this anymore. If you don't want to store customer faxes, then create an automated feature than generates a PDF for the customer to download at the same time they send a fax.
Saadet, Employee
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68,032 Points
Hey Sancia, you should still be able to see your sent faxes. Where are you looking?
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498 Points
Great suggestion!
