How can we investigate why we are getting very short call abandonment numbers?

  • 0
  • 1
  • Question
  • Updated 1 year ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

Last week we were seeing .24 or .26 second for calls abandoned and we are not sure if or how we can look into what's happening to cause this?
Photo of BarbW


  • 70 Points

Posted 1 year ago

  • 0
  • 1
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 43,500 Points 20k badge 2x thumb
Hello BarbW,

I would suggest opening up a case with us so we can take a look!

This conversation is no longer open for comments or replies.