How can we keep group voicemail message when call forwarding?

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Hi, we have a set of users managing a Tech Support number while the usual reps are 'off'.  We have rules set up for different members of the team to receive the calls at different periods through the day but if they cannot answer it goes to the personal voicemail of that person rather than the tech support one.  Is there a way to ensure that anyone ringing in to the tech support number is always getting the tech support voicemail?
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Anna Meens

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Posted 2 weeks ago

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Mary Rose, Official Rep

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Hi Anna, you need to decrease the number of rings for the personal number so that it won't go to the personal voicemail. It should be not more than 4 rings setup.
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Anna Meens

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Thanks- and so then it will go to the Tech Support voicemail message/box?
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Mary Rose, Official Rep

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Yes. The number of rings can be adjusted on the web portal.