Provide log report for SMS texts

  • 14
  • 92
  • Idea
  • Updated 2 days ago
  • Under Consideration
  • (Edited)
Would like to print out SMS text messages
Photo of Wendy Archer

Wendy Archer

  • 890 Points 500 badge 2x thumb

Posted 2 years ago

  • 14
  • 92
Photo of Janna Carr

Janna Carr

  • 102 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Ability to see SMS logs.

Ability to see in Admin dashboard, logs of all sms sent and received with all extensions. 
Photo of Darnell Wallace

Darnell Wallace

  • 112 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Ability to view SMS log.

Ability to view SMS log

Photo of John Morrissey

John Morrissey

  • 92 Points 75 badge 2x thumb
I'm guessing at this request has been out there for 2 years the likely hood of it ever getting completed is low?
Photo of Becky Nabors

Becky Nabors

  • 760 Points 500 badge 2x thumb
That's my thoughts too :-(
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 54,016 Points 50k badge 2x thumb
Hey John and Becky. Currently, this request is on the Product Team's radar. However, there's no ETA at this time. When there is, I'll update this thread :)
Photo of John Morrissey

John Morrissey

  • 92 Points 75 badge 2x thumb
We track Key Performance Indicators (KPI's) and we promote more phone calls go customers instead of text messages without this type of reporting there's no way to track this.  

Also the inability to retrieve messages via the web portal is disappointing as with call queues users need to log out of the app and into the queue extension directly so need that ability also which has been promised by the end of this year but we'll also see if that will happen.