Provide log report for SMS texts

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  • Idea
  • Updated 3 weeks ago
  • Under Consideration
  • (Edited)
Would like to print out SMS text messages
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Wendy Archer

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Posted 2 years ago

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Mike, Official Rep

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There's not a simple print function available, but, depending on the format you want, you might consider the DropBox feature, then export, or print from DropBox. 

RingCentral for Dropbox
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Vicki Anderson

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Does the report feature identify the phone numbers when a text message is sent or received or just limited to calls?
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J.B. Ferguson, Champion

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Vicki,

Are you referring to the log report, as in your subsequent post? If so, the log report does not identify the phone numbers for text messages (sent or received). It is limited to voice and fax calls.
(Edited)
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Vicki Anderson

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Thank you. Additionally if I have text messages sent to email and Ring Central does an update of some type could that update decontrol or turn off that option/control?
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Mike, Official Rep

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Hi Vicki,  I'm not clear on what you are asking exactly.  Did you figure out a method of having the texts sent to your email?  What sort of updates are you referring to and what sort of controls or options would you want turned on/off?

Mik e
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Vicki Anderson

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Does the log report identify detail of phone number for text message?
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J.B. Ferguson, Champion

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Vicki,

The log report only identifies voice and fax calls...not text messages.
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OnCallAnswer

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I would like to be able to view a report as well, I send 15000 messages a month to over 100 Doctors, I charge them per message sent. At midnight every night I have to click on each Doctor and hit delete all to see how many messages we sent them all day. I have been doing this for months. Just this last week I discovered that not all of my messages I sent always show up. I was missing messages and I was able to find them on my mobile app. Therefor I have just discovered that I have possibly lost thousands of billable dollars that I surely can not ask for now. I opened a support ticket last Sunday with two contradicting screen shots showing that messages were missing. Than this morning for the system to completely be down was ridiculous. 
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Mike, Official Rep

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Hi OnCallAnswer, 

I'm not sure how much demand there is for this, but I'm switching this discussion from a Question to an Idea topic so other users can vote on this.  

Mike 
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Sara Larson

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We would love to be able to provide analytics to the partners on the users inbound/outbound sms texts (counts) at the very minimum.  I am not sure if people will find this idea topic but it is definitely a necessity with so much business being conducted via messaging now a days.
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Bonn Lahouti

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We too need to get reporting on text message activity. ASAP.
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[none]

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We need a report on our SMS texts that we are receiving from our patients so please let us know when this function would or could be added.
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OnCallAnswer

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I have been asking for this as well, we are an answering service for 130 doctors and sometimes there is a discrepancy in the calls that we page out and I never have the proof.
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Tamara Hofhines

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I would love to get a report on the numbers of SMS text both inbound and outbound.  Both a high level report and details on the interactions.   This has become a more valuable communication method for most companies over both phone and email.   Lack of functionality here could mean we would have switch to another provider.
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OnCallAnswer

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I have lost a lot of billable calls that were disputed when I have no proof that we sent X amount of pages to the Doctors on call
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Becky Nabors

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This reply was created from a merged topic originally titled Would like to see the Reporting Tool account for Texting Logs.

Would like to see the Reporting Tool account for Texting Logs so that we are able to track texting in the Reports just like calls.  Thank you
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Michel, Champion

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Agreed, would like to report texting messages the same as calls and faxes.
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Karen Cohen

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This reply was created from a merged topic originally titled Copy of out going text..

Out going text. As an admin, I am receiving olny a copy of a text that we receive to our ringcentral number, however, I would like to receive a copy of the text that my employees sending out as well.
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Heather Rich

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This reply was created from a merged topic originally titled Access SMS text log on Mobile App through Website/Desktop.

US account for an Insurance Agent and his staff.
Need to document all communications with clients on our company tracking software.  The SMS texts sent through the Mobile app should be tracked so transferring them to a send able file, accessing them, through the website, some way of saving these vital customer conversations is necessary.  As a team we need to be able to see what is happening in any client communications to be able to address their needs, especially if someone is out sick.  Right now they are captive on my phone.  Heaven forbid it gets stolen, lost, wiped!  What back up would we have?
Please help in providing some answer/solution.  Thank you
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Chris Zimmerman

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we would like to be able to run a report of SMS messages with all incoming and outgoing phone numbers, etc. 
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Sandra Kinsall

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Anyone know if they have added this feature yet? ..To run a SMS Message Log on users, similar to their call log. We have recruiters who send out hundreds of texts messages daily via the google chrome add-on and no way to track if they really preformed this or not. As well as texts automatically deleting themselves a week or so later with no way to retrieve the conversation. 
(Edited)
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Saadet - Community Support, Official Rep

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Hello Sandra, 

Sorry, we don't have an ETA on this feature
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Becky Nabors

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How many votes or requests does there have to be in order to get this feature moved to a higher priority and get it implemented?
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Saadet - Community Support, Official Rep

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Hello Becky,

Feature Request prioritization is a bit complicated....unfortunately. The more votes the better but there's no "set" number. We send regular reports to our Product Team of the Feature Requests on the Community - it's up to them to implement them.
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Juan F.

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what about the number of client cancellations?
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Saadet - Community Support, Official Rep

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Hello Jaun,

We appreciate you for being a customer and would hate to see you leave. To discuss your account details please contact our Customer Loyalty Team at 888-898-4591, Option 5.
(Edited)
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Becky Nabors

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Is there any updates on this as to how far it has moved up the "IDEA CHAIN"???  WE really need this feature....along with many others obviously.  Thank you
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Saadet - Community Support, Official Rep

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Hey Becky,

I have not been given an ETA on this feature from our Product Team. If/when I hear something I'll post an update!
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Bob Fritz

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Hi there,
I would really like to see a report on inbound/outbound text messages. I'm trying to gauge traffic volume, whether clients or employees are texting, determine nature of calls, whether more training needs to be done for employees, resetting of expectations of clients needs to be done, and then have objective data to determine how involved my after hours employees need to be so I can fairly compensate them. At this point, it's somewhat of a shot in the dark.  Thanks for your help and hope to hear from RC soon!
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Zarios Hair Salon

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At the very least there should be a report that would show a number of incoming & outgoing text messages for a specific time period. I would like to show our management team how important the SMS tool is for our business. But, I can't do this without having numbers to back it up.
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Rob LaRose, Champion

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Checking in here -- is there still no logging of text messages sent or received?
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Saadet - Community Support, Official Rep

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Hey Rob, no ETA yet :/
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Rob LaRose, Champion

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Thanks, Saadet.  Is it on the road map, has it been taken up by the product team, has it been rejected or deferred?

As I and others have asked before, it would be so helpful to see where in the feature request cycle a FR is.  The status system of the community explicitly supports this.  It should be used.
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Saadet - Community Support, Official Rep

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Hey Rob,

I've shared this (along with other Report related requests) with the specific Product Manager who is managing Reporting Features. In fact, that team is looking for some feedback regarding Reports right now :) But this is not on the roadmap that I know of.

We do our best to update the Status of requests when we learn anything about them. Under Consideration means that it is being considered but no ETA quite yet. Planned means it has made it to the roadmap (sometimes we have a hard ETA but usually we have an estimated time frame).
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Rob LaRose, Champion

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Thanks, Saadet.  My point was that this FR is 2+ years old and is not shown as "under consideration" which to me means it has never been looked at by the PM who manages Reporting Features.
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RIDOLFI

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You got it nothing yet! Might get rid of RingCentral if they do not add this soon!

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The Operator

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This reply was created from a merged topic originally titled SMS Text Log Request and Other Features.

We provide phone answsering service and would use text messaging to relay the information to our clients. We need to be able to bill our clients for the time we spend on text messaging so I would need to be able to compile a text message log to bill our clients appropriately. The log should be in csv format so that I can group the data and I should be able to retrieve the log base on a range of dates. Basically what I need is the exact same thing as the call log except it is for text messaging.
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OnCallAnswer

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We Text over 13,000 messages a month and have lost a lot of money by not having a supporting report. 
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RIDOLFI

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This reply was created from a merged topic originally titled Getting Log Information for SMS Messages.

We are a call center for a medical team and we have employees who send appt. confirmations using Ring Central. We have about 20 users and multiple digital lines using the Softphone feature. Our U.S. Ring Central account needs the feature to see text messages in the "Call Log" feature of Ring Central to make sure our employees are making these text message reminders. This is very important to us and need to make this happen ASAP to stay with RingCentral. We just need to be able to see that someone sent a text message in a call log.
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OnCallAnswer

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I have 130 Doctors that I text and no way to track billable texts, I agree
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Jonathan Stanley

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This reply was created from a merged topic originally titled How do we track SMS messaging?.

I track all calls but can not track our inbound or outbound SMS messaging. This is very important to us. 
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KNAPP

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I have been asking for this option for a year. We are a requiting firm that uses sms just as much as phone calling. Because this option is not available, we are looking at changing providers when our contract is up. I hope they add it soon.
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Jhan

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Our firm has disabled SMS because it's a compliance issue. We need a way to export SMS messages. The only way this seems possible is to write a custom app to query their SMS API. Would be great to have something off the shelf. Checked Workato and Zapier. Nothing pre-built, but will attempt some custom recipes.
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Jhan

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Found RC Archiver Box beta. May work better for us. Does fax as well. Would be great if enforceable though. This conversation may be worth checking out.

https://community.ringcentral.com/ringcentral/topics/data-archiver-admin-pushed-policy-vs-user-selec...
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TotalMed

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This reply was created from a merged topic originally titled SMS: run report on which users are sending/receiving SMS.

Businesses are the expected customer of this system, yet the reporting functionality is very limited.

We want to be able to run reports, like any other phone provider, on our users. In addition to the number of inbound and outbound, as well as incoming and destination numbers for phone calls, why can't we run a report to see how many inbound and outbound SMS messages there are for our users, as well as the destination or incoming numbers? Seems like a basic functionality.
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Chris Fill

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This reply was created from a merged topic originally titled Update reporting to show SMS being tracked for inbound and outbound production.

SMS Reporting 
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Zach Francisco

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I also need reporting on our 250+ users text messages. For compliance, performance and customer satisfaction and auditing reasons. Please release this in the next update!
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Jeffrey Bruton

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iPlum (iplum.com) offers SMS (text) message logging and archiving now instead of considering adding it as a feature for 2 years like RC is still doing.  It is so obvious just by reading this thread that customers need this feature...and needed it long ago.  Have been a RC customer for almost 2 years and started seriously consider leaving after about the 4th week.  My experience is they were super attentive until we signed up and now I can't even get our account manager to return e-mails.  Iplum on the other hand has been super responsive to us, a tiny customer and even implemented a feature that was a deal breaker for us within two weeks of making the request.  Can't wait till we can completely move over to Iplum and leave RC.
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Marciano Garza

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Still no way for audits and exporting of SMS available. At this point I don't think they can even do it. My company is already looking at other providers that will give us the ability to document all the activity on the phone system.
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John Wang, Official Rep

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You can download all your SMS via the Archiver product:

https://www.ringcentral.com/apps/ringcentral-archiver

You can also audit and download SMS via our APIs at: https://developer.ringcentral.com/

More specifically:

Exporting a set of messages:

https://developer.ringcentral.com/api-reference#Message-Exports

Pulling messages one at a time:

https://developer.ringcentral.com/api-reference#SMS-and-MMS-listMessages
(Edited)
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Michel, Champion

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We are building our own messaging tool that includes reports of all SMS incoming and outgoing from RC numbers.  I will post back here when we have it working.  Estimating approx 2 to 3 weeks.