Would like to print out SMS text messages
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1,210 Points
Posted 3 years ago
Mike, Official Rep
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94,158 Points
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80 Points
Does the log report identify detail of phone number for text message?
J.B. Ferguson, Champion
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37,222 Points
Vicki,
The log report only identifies voice and fax calls...not text messages.
The log report only identifies voice and fax calls...not text messages.
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2,080 Points
I would like to be able to view a report as well, I send 15000 messages a month to over 100 Doctors, I charge them per message sent. At midnight every night I have to click on each Doctor and hit delete all to see how many messages we sent them all day. I have been doing this for months. Just this last week I discovered that not all of my messages I sent always show up. I was missing messages and I was able to find them on my mobile app. Therefor I have just discovered that I have possibly lost thousands of billable dollars that I surely can not ask for now. I opened a support ticket last Sunday with two contradicting screen shots showing that messages were missing. Than this morning for the system to completely be down was ridiculous.
Mike, Official Rep
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93,998 Points
Hi OnCallAnswer,
I'm not sure how much demand there is for this, but I'm switching this discussion from a Question to an Idea topic so other users can vote on this.
Mike
I'm not sure how much demand there is for this, but I'm switching this discussion from a Question to an Idea topic so other users can vote on this.
Mike
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234 Points
We would love to be able to provide analytics to the partners on the users inbound/outbound sms texts (counts) at the very minimum. I am not sure if people will find this idea topic but it is definitely a necessity with so much business being conducted via messaging now a days.
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164 Points
We too need to get reporting on text message activity. ASAP.
![Photo of [none]](https://www.gravatar.com/avatar/bee579eb39b9664a000c34a26162b604?d=identicon&s=100&r=PG)
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202 Points
We need a report on our SMS texts that we are receiving from our patients so please let us know when this function would or could be added.
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2,090 Points
I have been asking for this as well, we are an answering service for 130 doctors and sometimes there is a discrepancy in the calls that we page out and I never have the proof.
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184 Points
I would love to get a report on the numbers of SMS text both inbound and outbound. Both a high level report and details on the interactions. This has become a more valuable communication method for most companies over both phone and email. Lack of functionality here could mean we would have switch to another provider.
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2,008 Points
I have lost a lot of billable calls that were disputed when I have no proof that we sent X amount of pages to the Doctors on call
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800 Points
Michel, Champion
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4,110 Points
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82 Points
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122 Points
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3,364 Points
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120 Points
Anyone know if they have added this feature yet? ..To run a SMS Message Log on users, similar to their call log. We have recruiters who send out hundreds of texts messages daily via the google chrome add-on and no way to track if they really preformed this or not. As well as texts automatically deleting themselves a week or so later with no way to retrieve the conversation.
(Edited)
Saadet, Employee
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67,790 Points
Hello Sandra,
Sorry, we don't have an ETA on this feature
Sorry, we don't have an ETA on this feature
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800 Points
How many votes or requests does there have to be in order to get this feature moved to a higher priority and get it implemented?
Saadet, Employee
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67,790 Points
Hello Becky,
Feature Request prioritization is a bit complicated....unfortunately. The more votes the better but there's no "set" number. We send regular reports to our Product Team of the Feature Requests on the Community - it's up to them to implement them.
Feature Request prioritization is a bit complicated....unfortunately. The more votes the better but there's no "set" number. We send regular reports to our Product Team of the Feature Requests on the Community - it's up to them to implement them.
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334 Points
what about the number of client cancellations?
Saadet, Employee
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67,790 Points
Hello Jaun,
We appreciate you for being a customer and would hate to see you leave. To discuss your account details please contact our Customer Loyalty Team at 888-898-4591, Option 5.
We appreciate you for being a customer and would hate to see you leave. To discuss your account details please contact our Customer Loyalty Team at 888-898-4591, Option 5.
(Edited)
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800 Points
Is there any updates on this as to how far it has moved up the "IDEA CHAIN"??? WE really need this feature....along with many others obviously. Thank you
Saadet, Employee
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67,790 Points
Hey Becky,
I have not been given an ETA on this feature from our Product Team. If/when I hear something I'll post an update!
I have not been given an ETA on this feature from our Product Team. If/when I hear something I'll post an update!
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130 Points
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1,016 Points
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2,362 Points
Checking in here -- is there still no logging of text messages sent or received?
Saadet, Employee
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67,992 Points
Hey Rob, no ETA yet :/
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2,362 Points
Thanks, Saadet. Is it on the road map, has it been taken up by the product team, has it been rejected or deferred?
As I and others have asked before, it would be so helpful to see where in the feature request cycle a FR is. The status system of the community explicitly supports this. It should be used.
As I and others have asked before, it would be so helpful to see where in the feature request cycle a FR is. The status system of the community explicitly supports this. It should be used.
Saadet, Employee
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67,992 Points
Hey Rob,
I've shared this (along with other Report related requests) with the specific Product Manager who is managing Reporting Features. In fact, that team is looking for some feedback regarding Reports right now :) But this is not on the roadmap that I know of.
We do our best to update the Status of requests when we learn anything about them. Under Consideration means that it is being considered but no ETA quite yet. Planned means it has made it to the roadmap (sometimes we have a hard ETA but usually we have an estimated time frame).
I've shared this (along with other Report related requests) with the specific Product Manager who is managing Reporting Features. In fact, that team is looking for some feedback regarding Reports right now :) But this is not on the roadmap that I know of.
We do our best to update the Status of requests when we learn anything about them. Under Consideration means that it is being considered but no ETA quite yet. Planned means it has made it to the roadmap (sometimes we have a hard ETA but usually we have an estimated time frame).
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2,362 Points
Thanks, Saadet. My point was that this FR is 2+ years old and is not shown as "under consideration" which to me means it has never been looked at by the PM who manages Reporting Features.
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242 Points
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312 Points
This reply was created from a merged topic originally titled SMS Text Log Request and Other Features.
We provide phone answsering service and would use text messaging to relay the information to our clients. We need to be able to bill our clients for the time we spend on text messaging so I would need to be able to compile a text message log to bill our clients appropriately. The log should be in csv format so that I can group the data and I should be able to retrieve the log base on a range of dates. Basically what I need is the exact same thing as the call log except it is for text messaging.
We provide phone answsering service and would use text messaging to relay the information to our clients. We need to be able to bill our clients for the time we spend on text messaging so I would need to be able to compile a text message log to bill our clients appropriately. The log should be in csv format so that I can group the data and I should be able to retrieve the log base on a range of dates. Basically what I need is the exact same thing as the call log except it is for text messaging.
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2,008 Points
We Text over 13,000 messages a month and have lost a lot of money by not having a supporting report.
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242 Points
This reply was created from a merged topic originally titled Getting Log Information for SMS Messages.
We are a call center for a medical team and we have employees who send appt. confirmations using Ring Central. We have about 20 users and multiple digital lines using the Softphone feature. Our U.S. Ring Central account needs the feature to see text messages in the "Call Log" feature of Ring Central to make sure our employees are making these text message reminders. This is very important to us and need to make this happen ASAP to stay with RingCentral. We just need to be able to see that someone sent a text message in a call log.
We are a call center for a medical team and we have employees who send appt. confirmations using Ring Central. We have about 20 users and multiple digital lines using the Softphone feature. Our U.S. Ring Central account needs the feature to see text messages in the "Call Log" feature of Ring Central to make sure our employees are making these text message reminders. This is very important to us and need to make this happen ASAP to stay with RingCentral. We just need to be able to see that someone sent a text message in a call log.
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2,028 Points
I have 130 Doctors that I text and no way to track billable texts, I agree
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116 Points
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124 Points
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300 Points
Our firm has disabled SMS because it's a compliance issue. We need a way to export SMS messages. The only way this seems possible is to write a custom app to query their SMS API. Would be great to have something off the shelf. Checked Workato and Zapier. Nothing pre-built, but will attempt some custom recipes.
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300 Points
Found RC Archiver Box beta. May work better for us. Does fax as well. Would be great if enforceable though. This conversation may be worth checking out.
https://community.ringcentral.com/ringcentral/topics/data-archiver-admin-pushed-policy-vs-user-selec...
https://community.ringcentral.com/ringcentral/topics/data-archiver-admin-pushed-policy-vs-user-selec...
Bob Robinson, Champion
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4,214 Points
Tried to download the archiver and it just keeps taking me back to the RingCentral login screen. May have to try Zapier.
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192 Points
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92 Points
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80 Points
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172 Points
Still no way for audits and exporting of SMS available. At this point I don't think they can even do it. My company is already looking at other providers that will give us the ability to document all the activity on the phone system.
John Wang, Employee
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278 Points
You can download all your SMS via the Archiver product:
https://www.ringcentral.com/apps/ringcentral-archiver
You can also audit and download SMS via our APIs at: https://developer.ringcentral.com/
More specifically:
Exporting a set of messages:
https://developer.ringcentral.com/api-reference#Message-Exports
Pulling messages one at a time:
https://developer.ringcentral.com/api-reference#SMS-and-MMS-listMessages
https://www.ringcentral.com/apps/ringcentral-archiver
You can also audit and download SMS via our APIs at: https://developer.ringcentral.com/
More specifically:
Exporting a set of messages:
https://developer.ringcentral.com/api-reference#Message-Exports
Pulling messages one at a time:
https://developer.ringcentral.com/api-reference#SMS-and-MMS-listMessages
(Edited)
Michel, Champion
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4,110 Points
Vicki Anderson
J.B. Ferguson, Champion
Are you referring to the log report, as in your subsequent post? If so, the log report does not identify the phone numbers for text messages (sent or received). It is limited to voice and fax calls.
Vicki Anderson
Mike, Official Rep
Mik e
D Bour