Provide log report for SMS texts

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Would like to print out SMS text messages
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Wendy Archer

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Posted 2 years ago

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Janna Carr

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This reply was created from a merged topic originally titled Ability to see SMS logs.

Ability to see in Admin dashboard, logs of all sms sent and received with all extensions. 
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Darnell Wallace

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This reply was created from a merged topic originally titled Ability to view SMS log.

Ability to view SMS log

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John Morrissey

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I'm guessing at this request has been out there for 2 years the likely hood of it ever getting completed is low?
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Becky Nabors

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That's my thoughts too :-(
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John Morrissey

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We track Key Performance Indicators (KPI's) and we promote more phone calls go customers instead of text messages without this type of reporting there's no way to track this.  

Also the inability to retrieve messages via the web portal is disappointing as with call queues users need to log out of the app and into the queue extension directly so need that ability also which has been promised by the end of this year but we'll also see if that will happen.