Provide log report for SMS texts

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  • Idea
  • Updated 2 days ago
  • Under Consideration
  • (Edited)
Would like to print out SMS text messages
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Wendy Archer

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Posted 3 years ago

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[none]

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We need a report on our SMS texts that we are receiving from our patients so please let us know when this function would or could be added.
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OnCallAnswer

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I have been asking for this as well, we are an answering service for 130 doctors and sometimes there is a discrepancy in the calls that we page out and I never have the proof.
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Tamara Hofhines

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I would love to get a report on the numbers of SMS text both inbound and outbound.  Both a high level report and details on the interactions.   This has become a more valuable communication method for most companies over both phone and email.   Lack of functionality here could mean we would have switch to another provider.
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OnCallAnswer

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I have lost a lot of billable calls that were disputed when I have no proof that we sent X amount of pages to the Doctors on call
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Becky Nabors

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This reply was created from a merged topic originally titled Would like to see the Reporting Tool account for Texting Logs.

Would like to see the Reporting Tool account for Texting Logs so that we are able to track texting in the Reports just like calls.  Thank you
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Michel, Champion

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Agreed, would like to report texting messages the same as calls and faxes.
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Chris Zimmerman

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we would like to be able to run a report of SMS messages with all incoming and outgoing phone numbers, etc. 
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Sandra Kinsall

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Anyone know if they have added this feature yet? ..To run a SMS Message Log on users, similar to their call log. We have recruiters who send out hundreds of texts messages daily via the google chrome add-on and no way to track if they really preformed this or not. As well as texts automatically deleting themselves a week or so later with no way to retrieve the conversation. 
(Edited)
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Saadet, Employee

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Hello Becky,

Feature Request prioritization is a bit complicated....unfortunately. The more votes the better but there's no "set" number. We send regular reports to our Product Team of the Feature Requests on the Community - it's up to them to implement them.
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Juan F.

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what about the number of client cancellations?
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Saadet, Employee

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Hello Jaun,

We appreciate you for being a customer and would hate to see you leave. To discuss your account details please contact our Customer Loyalty Team at 888-898-4591, Option 5.
(Edited)
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Becky Nabors

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Is there any updates on this as to how far it has moved up the "IDEA CHAIN"???  WE really need this feature....along with many others obviously.  Thank you
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Saadet, Employee

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Hey Becky,

I have not been given an ETA on this feature from our Product Team. If/when I hear something I'll post an update!
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RIDOLFI

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This reply was created from a merged topic originally titled Getting Log Information for SMS Messages.

We are a call center for a medical team and we have employees who send appt. confirmations using Ring Central. We have about 20 users and multiple digital lines using the Softphone feature. Our U.S. Ring Central account needs the feature to see text messages in the "Call Log" feature of Ring Central to make sure our employees are making these text message reminders. This is very important to us and need to make this happen ASAP to stay with RingCentral. We just need to be able to see that someone sent a text message in a call log.
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OnCallAnswer

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I have 130 Doctors that I text and no way to track billable texts, I agree
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Janna Carr

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This reply was created from a merged topic originally titled Ability to see SMS logs.

Ability to see in Admin dashboard, logs of all sms sent and received with all extensions. 
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Todd Horton

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We are going to look into switching our services if this feature is not added, we pay enough and this feature should have been added from the get go.  Common sense!!  Maybe someone from RC will respond.