How do I cancel my account when my free trial ends on a weekend?

  • 0
  • 1
  • Question
  • Updated 5 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

My free trial was set to end today (5/12/18). I've been negotiating a price with my call rep and found I would need to return my phones and spend $30/user to get the right ones. They were supposed to reach out to me yesterday but didn't. 

Two weeks is too short to get the system and hardware figured out. Your competition give a 30-day free trial and money back guarantee. I received a notice that my credit card was charged today. You can bill, but not answer calls on the weekend? I will dispute this with my credit card company. Poor customer service.
Photo of Yvonne Amrine

Yvonne Amrine

  • 70 Points
  • disappointed and mad my card was charged

Posted 5 months ago

  • 0
  • 1
Photo of Luke

Luke, U.S. Tier 1 Support

  • 3,814 Points 3k badge 2x thumb
Hi Yvonne, I've escalated your issue and someone will reach out to you about this.

This conversation is no longer open for comments or replies.