How do I cancel my account when my free trial ends on a weekend?

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  • Updated 2 years ago
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My free trial was set to end today (5/12/18). I've been negotiating a price with my call rep and found I would need to return my phones and spend $30/user to get the right ones. They were supposed to reach out to me yesterday but didn't. 

Two weeks is too short to get the system and hardware figured out. Your competition give a 30-day free trial and money back guarantee. I received a notice that my credit card was charged today. You can bill, but not answer calls on the weekend? I will dispute this with my credit card company. Poor customer service.
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Yvonne Amrine

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  • disappointed and mad my card was charged

Posted 2 years ago

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Luke, Training Specialist

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Hi Yvonne, I've escalated your issue and someone will reach out to you about this.

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