How do I change a number on the account?

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How do I change a number on the account via the ADMIN Portal? 
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Kim, Alum

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Posted 4 years ago

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Kim, Alum

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  • In the ADMIN Portal, go to Phones & Devices, select the device attached to the extension. Then to the right select Change Number. 
  • This is also the easiest place to Change a Phone or "Swap Phones/Devices" in the account.  Select "change phone".
If you don't see "change phone" it is probably because the phone says "check status". See here for solution. 

If the desired Area Code and Prefix is not available, email community.support@ringcentral.com and let us know your account main number is and what area code you need.  Or create a web case and ask support to check for available numbers.

  


(Edited)
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Danno, Champion

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Brings up a good question - what is the proper way to change the number, and delete the old number, without being charged for an additional number?   
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Kim, Alum

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The way listed in the image above.  Select "change number" under Phones & Devices.  No changes to billing.  Easy to do.  Phones must be rebooted after.  :-) 
(Edited)
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Kim, Alum

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This is also the easiest place to "Swap Phones/Devices" in the account.  Select "change phone".

If you don't see "change phone" it is probably because the phone says "check status". See here for solution. 
(Edited)
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Rhonda

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This reply was created from a merged topic originally titled Admin: swap phone? Change number?.

What are the proper steps, as the account admin, in the proper order to take when you have a new Ring Central user that will take over and use a past employees desk phone?