How do I change the first ring option to the desk phone and have the cellphone/smartphone option as the rollover?

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  • Updated 3 months ago
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Posted 2 years ago

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J.B. Ferguson, Champion

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What you would have to do is select your deskphone as the first option in Call Handling & Forwarding, then add/select your cell phone as the second option and have the calls ring sequentially.

CAVEAT: If you select this way of doing it, your cell phone calls will go to your cellphone and NOT to the RingCentral Mobile application. You will lose the functionality of the RC Mobile app.

There currently is no configuration option to have the Desk phone ring first and then ring the Windows Desktop/Smartphone (RC Mobile app) as a second option.
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Gloria Johnson

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Hello, is this still the case a year later? I NEED the desktop phone to ring first, and then if we are out of office, to forward to our mobile phone app. Thanks!

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Jessica - Community Moderator, Official Rep

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Hi Gloria, 

Please vote for this feature here! 
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Patrick Soule

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What I have done is set desktop & mobile apps to 0 rings, and the phone on my desk to ring simultaneously.  Then, all phones ring at once.  Increase the ring count if you like.  And you could also enter your cell phone number a second time as a unique call forwarding and get "second" rings via your cell (not the ring central app).  Cheers