How do I change the first ring option to the desk phone and have the cellphone/smartphone option as the rollover?

  • 0
  • 3
  • Question
  • Updated 9 months ago
  • Answered
Photo of SCHOPKE


  • 90 Points 75 badge 2x thumb

Posted 2 years ago

  • 0
  • 3
Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 36,636 Points 20k badge 2x thumb

What you would have to do is select your deskphone as the first option in Call Handling & Forwarding, then add/select your cell phone as the second option and have the calls ring sequentially.

CAVEAT: If you select this way of doing it, your cell phone calls will go to your cellphone and NOT to the RingCentral Mobile application. You will lose the functionality of the RC Mobile app.

There currently is no configuration option to have the Desk phone ring first and then ring the Windows Desktop/Smartphone (RC Mobile app) as a second option.
Photo of Gloria Johnson

Gloria Johnson

  • 60 Points
Hello, is this still the case a year later? I NEED the desktop phone to ring first, and then if we are out of office, to forward to our mobile phone app. Thanks!

Photo of Jessica - Community Moderator

Jessica - Community Moderator, Official Rep

  • 5,842 Points 5k badge 2x thumb
Hi Gloria, 

Please vote for this feature here!