Caller ID: How do I change the Outbound Caller ID on individual extensions?

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When I call a customer, I want the number that appears to be our local number. It currently comes up as '800 service'. Thanks in advance.
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Blain Jacobson

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Posted 5 years ago

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Kim, Alum

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Official Response
Outbound Caller ID's can be managed by each extension under Settings --> Outbound Caller ID (see below article).  

Setting a User's Outbound Caller ID

To update the ID to a number that is associated with another extension (including Groups) and not showing up in the Outbound Caller ID drop down, please:
  • Move the desired number to Auto-Receptionist (under Company Number)
  • Next, go into users and change the necessary Outbound Caller ID's
  • Finally, move the number back to it's original Ext. 
NOTE: this does not apply to cell phone app, that needs to be done inside the app itself. 

If the number is assigned to a Device, contact Support.  They will need to temporarily unassign it be moved to Auto-Receptionist and then follow the above steps. 

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Victoria Mathis

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This reply was created from a merged topic originally titled Can I change the caller ID location?.

How can I change the caller ID location? It shows a town nearby (Annapolis) or some times a regional name (North Bay area) but not our actual location (Vallejo).
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Danno, Champion

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The change would need to be made with the National Database that all the carriers "dip" when presenting a CLID to the terminating point through the individual carrier's network.  Have you set your CNAM with RC?
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Ethan Janson

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Is there a way to set the default for the whole organization to be a direct line instead of the company line?

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Saadet, Employee

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Hey Ethan! We're rolling out this feature via templates in our 19.3 release :) You can ask your Account Manager when your account is scheduled to receive the update 
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Patti Czekaj

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Can you tell me if the 19.3 release is now available or if not, when it will be?  I would also like to update this for our phone lines as well.