How do I create a web case & how do I check my case status?

  • 1
  • 2
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
How do I generate a web case so I don't have to call support on the phone?
Photo of Kim

Kim, Alum

  • 44,064 Points 20k badge 2x thumb

Posted 4 years ago

  • 1
  • 2
Photo of Kim

Kim, Alum

  • 44,064 Points 20k badge 2x thumb
There are two ways to open a web case.

1) Login to your online web portal select Get Help in the upper right corner of your account > Help Center > contact support > then you will be able to open a case and also update current case by clicking “view: all open cases” at the bottom of the page.

NOTE: you will need to select "submit" two times to generate the web case and then a case number will be produced. 

2) If you are already logged in then click here: Open a Case

[Note: this applies to all accounts except for AT&T. AT&T customer must call into support]
Photo of Joel Logiudice

Joel Logiudice

  • 74 Points
You cant that is down too. Bad Gateway....
Photo of Joao Britto

Joao Britto

  • 92 Points 75 badge 2x thumb

I don't see the "how do I check my case status" explanation... can you please clarify?

Photo of Saadet

Saadet, Employee

  • 67,790 Points 50k badge 2x thumb
Hello Joao,

I updated the instructions above. Once you have logged in and get to the Contact Support page as mentioned then all you have to do is scroll down and a list of all of your cases will be at the bottom :)