How do I generate a web case so I don't have to call support on the phone?
Kim, Alum
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43,320 Points
Posted 3 years ago
Kim, Alum
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43,320 Points
There are two ways to open a web case.
1) Login to your online web portal select Get Help in the upper right corner of your account > Help Center > contact support > then you will be able to open a case and also update current case by clicking “view: all open cases” at the bottom of the page.
NOTE: you will need to select "submit" two times to generate the web case and then a case number will be produced.
2) If you are already logged in then click here: Open a Case
[Note: this applies to all accounts except for AT&T. AT&T customer must call into support]
1) Login to your online web portal select Get Help in the upper right corner of your account > Help Center > contact support > then you will be able to open a case and also update current case by clicking “view: all open cases” at the bottom of the page.
NOTE: you will need to select "submit" two times to generate the web case and then a case number will be produced.
2) If you are already logged in then click here: Open a Case
[Note: this applies to all accounts except for AT&T. AT&T customer must call into support]
(Edited)
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92 Points
Hi,
I don't see the "how do I check my case status" explanation... can you please clarify?
Thanks!
I don't see the "how do I check my case status" explanation... can you please clarify?
Thanks!
Saadet - Community Support, Official Rep
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35,356 Points
Hello Joao,
I updated the instructions above. Once you have logged in and get to the Contact Support page as mentioned then all you have to do is scroll down and a list of all of your cases will be at the bottom :)
I updated the instructions above. Once you have logged in and get to the Contact Support page as mentioned then all you have to do is scroll down and a list of all of your cases will be at the bottom :)
