How do I delete multiple repetitive contacts from my contacts list? Without doing them one at a time?

  • 0
  • 1
  • Question
  • Updated 4 weeks ago
  • Answered
How do I delete multiple repetitive contacts from my contacts list? Without doing them one at a time and without having to start at the beginning of the contact list after every deletion?
Photo of Phillip Livingston

Phillip Livingston

  • 70 Points

Posted 2 years ago

  • 0
  • 1
Photo of Mike

Mike, Official Rep

  • 89,840 Points 50k badge 2x thumb
If you have a lot of contacts to edit/delete, then the fastest way might be to export the list.  Edit the list via Excel, then re-import the list overriding the existing contacts.  

How to export my personal contacts from my RingCentral account


Importing Personal contacts in your RingCentral account

Note: When you get to step #4 you can select the first button to overwrite the existing records to prevent more duplicates. 


(Edited)
Photo of Jared

Jared, Official Rep

  • 832 Points 500 badge 2x thumb
Hi Rowan,

You will need to export your .CSV contact list and save it to your desktop. Check that the file has saved correctly and that you can open it in Excel. Once you know that it opens without any issues, go through your contact list on your RingCental account and delete the numbers/contacts. You will be using the same screen to delete the numbers, that you used to export the contact list. 

Now, go to the excel file that you have opened and delete/adjust the contacts that you want to upload to your RingCentral contact list. DO NOT  delete row #1 as it is how the system categorizes the numbers and names during import. Also, when you remove a contact or phone number from rows 2 - 9000, make sure that you remove/ delete the entire row and not just the phone number. 

Once you have all of the contacts that you want, save the file as a .CSV file and import into your RingCentral account using the same screen that you used for exports and deleting. 
Photo of Rowan Hill

Rowan Hill

  • 82 Points 75 badge 2x thumb
Deleting 9000 contacts would take me a week. it loads for about 2 minutes after I delete 100 contacts. Are you able to delete all my contacts on the back end?
Photo of Jared

Jared, Official Rep

  • 832 Points 500 badge 2x thumb
Rowan,

There is an option at the bottom on the right hand side that will allow you to 'Show All' of your contacts and then you select the check box, that allows you to select every contact at one time. Then choose the delete option. 
Photo of Rowan Hill

Rowan Hill

  • 82 Points 75 badge 2x thumb
no, there is no such option. To be clear I'm talking about personal contacts and not company ones. I tried to delete 500 at once, but it times out and says it can't be completed at this time. I've tried this several times over the past month. This just can't be this hard to manage a contact list.
(Edited)
Photo of Jared

Jared, Official Rep

  • 832 Points 500 badge 2x thumb
Rowan,

I apologize that you are experiencing issues. I would recommend that you open a case using the link below so that RingCentral can better assist you with your issue.