How do I enable "automatic recording" for ALL call queues?

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I have set up three call queues but for some reason, every time we receive a call to an extension, the dispatcher has to manually press "Record" in the iPhone app to start recording the incoming call. Is there a way to activate automatic call recording to every department's extension?
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PAX

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Posted 7 months ago

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Jan Ferguson, Champion

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You don't mention which Office edition you have. Automatic call recording is only available in the RIngCentral Office Premium edition and the RIngCentral Office Enterprise/Ultimate edition.
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Jan Ferguson, Champion

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If you have one of these additions you can turn it on under Auto Receptionist | General Settings, then scroll down to Automatic recording (see attached screen shot)

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PAX

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Yes, that's exactly what I have but every time a client calls, presses 1, the dispatcher that answers needs to press "record" manually on the iPhone app. Otherwise, it doesn't record the incoming call.

When clients call the direct line, it does record no problem. Only happens when a client dials a number to connect to a department.
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Jan Ferguson, Champion

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Sorry...I glanced over the "call queues" portion. I just remembered the extension portion when I answered. From what I recall, Call Queues are different in many ways (i.e., you have to press 1 on mobile app to connect) and this is one of those ways. If I'm not mistaken it is because the call queue extension is not the final location for the call. If John Doe answers it from x300 it is different than if Mary Jones answers it from x301. I'm not a technician but from past posts, as I recall them, it is a technical hindrance issue.
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PAX

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Sorry, we have RingCentral Office Premium.
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Jan Ferguson, Champion

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I forgot to add that you have to scroll down to Call Recording, then Automatic Recording.
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Saadet - Community Support, Official Rep

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Hello PAX,

I verified and if you set the Call Queue extension to have automatic recording and a User within that Call Queue answers the call via their Mobile App it will record the call. 


The question I now have is, are calls being transferred elsewhere after someone in the call queue answers the call?