Desktop App: How to get called ext to show on incoming call with the new softphone?

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  • Updated 4 years ago
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This conversation has been merged. Please reference the main conversation: IVR: Can a user view key presses that customers pressed in IVR before answering the call?

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NYSTROM

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Posted 4 years ago

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Randy T.

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You need to have call queues set up, and then go to your extension settings and set for the incoming called number to be displayed. See the screen shots. Maybe not the best explanation, but hope this helps some.
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Mike, Official Rep

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NYSTROM,   Did Randy's post answer your question?  
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NYSTROM

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I have all that set up already.  I have to be able to see what extension is being called, and when the lines ring in, all i see is the complete phone number that is attached

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