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80 Points
- Extremely Frustated
Posted 6 months ago
J.B. Ferguson, Champion
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32,830 Points
That said, you can't just call Support to cancel your account. They can't do it for you. There is a special Knowledge Base article which handles that. I have listed it below but if you go into the Billing section of your Admin Portal, there is a button which states "Cancel Service Plan . If you click on that it provides you the contact information to proceed with cancelling your Service Plan and what to expect after your account is cancelled.
You can find that information here: https://success.ringcentral.com/articles/RC_Knowledge_Article/Billing-Service-Plan-RingCentral
Finally, here is the information you would receive if you click on the Cancel Service Plan button:
https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/Billing-How-to-cancel-Service-Pl...
There are special numbers for you to cancel a RingCentral Service Plan. They are listed in the previous link.
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102 Points
Amazing that I am going through the same thing accept, I am traveling on business overseas and I have already dumped over $30 in phone cards while on hold. I still have not talked to anyone that can help. I went through all the steps online, but they insist that I call. My next call in the morning is to my credit card company with a demand that they block the payment (if this is not resolved) as my account is supposed to renew next month. Great service over the years but this is absolutely the worst. TB
Saadet - Community Support, Official Rep
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48,772 Points
I'm really sorry for this frustration :( I've escalated this and have requested that a team member give you a call instead.
Jan, thank you for helping out!
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102 Points
Saadet - Community Support, Official Rep
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48,772 Points
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102 Points
Saadet - Community Support, Official Rep
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48,772 Points
I see, if you'd like, you can email the rep back with your temporary cell number (if you'd like to discuss things over the phone). We usually give some time before the service is completely turned off, in case you want to Port your number or backup any data on your account. Definitely email the rep back and verify that your request to have it expire next month is on track.
I agree, these policies could use a little bit of a "face lift" :) Please let me know if there's anything else that I can do to help you! I'm always here :)
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100 Points
This is actually sad, I used to recommend the service to others; however, I will now be warning others of the unethical and fraudulent activities carried out by RingCentral.
I've been with ring central for years, I would love it if someone can please just cancel my account!! PLEASE!!
Saadet - Community Support, Official Rep
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45,908 Points
I responded to the separate thread that you created.
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102 Points
I FINALLY got my number cancelled. Review my blog comments and responses. Make contact with the people that followed up with my case. They may be able to help. I NEVER was able to get anything resolved by phone. Good luck. TB
PS You could call your credit card company and explain the situation then get them to block further charges to your account.
- 60 Points
J.B. Ferguson, Champion
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32,818 Points
You can't just call Support to cancel your account. They can't do it for you. There is a special Knowledge Base article which handles that. I have listed it below but if you go into the Billing section of your Admin Portal, there is a button which states "Cancel Service Plan . If you click on that it provides you the contact information to proceed with cancelling your Service Plan and what to expect after your account is cancelled.
You can find that information here: https://success.ringcentral.com/articles/RC_Knowledge_Article/Billing-Service-Plan-RingCentral
Finally, here is the information you would receive if you click on the Cancel Service Plan button:
https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/Billing-How-to-cancel-Service-Pl...
There are special numbers for you to cancel a RingCentral Service Plan. They are listed in the previous link.
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