I set my service up online but I'm required to make a phone to cancel it. But Customer Service has left me on hold for 20 minutes... continually saying my estimated wait time is "0" minutes.
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80 Points
- Extremely Frustated
Posted 2 months ago
Jan Ferguson, Channel Partner, Champion
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31,298 Points
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102 Points
Amazing that I am going through the same thing accept, I am traveling on business overseas and I have already dumped over $30 in phone cards while on hold. I still have not talked to anyone that can help. I went through all the steps online, but they insist that I call. My next call in the morning is to my credit card company with a demand that they block the payment (if this is not resolved) as my account is supposed to renew next month. Great service over the years but this is absolutely the worst. TB
Saadet - Community Support, Official Rep
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40,758 Points
Hey BREWER,
I'm really sorry for this frustration :( I've escalated this and have requested that a team member give you a call instead.
Jan, thank you for helping out!
I'm really sorry for this frustration :( I've escalated this and have requested that a team member give you a call instead.
Jan, thank you for helping out!
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102 Points
Another eight dollars down the drain today (8/28/2018) calling the correct number as stated in the disconnect section (925 301 8209). Because I am calling from a foreign country while on business (I am guessing), when receiving a automated request to key in the number that I am calling about (a fax service number out of Florida), the Ring Central program reads back the number that I keyed in and reads it back incorrectly requesting over and over to verify the number that I am giving but the RC system reads it back incorrectly every time. I rode this horse while burning almost through another calling card today and still no results. I simply have a RC Fax number that I no longer use and the annual renewal is coming up in a couple of weeks. I only want this to expire and not be renewed. I am using a foreign cell number at this time and cannot be contacted on the US number that is listed on the account. Again, it shouldn't be this difficult. Please advise.
Saadet - Community Support, Official Rep
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40,758 Points
I'm following up on this. I'm sorry no one gave you a call :( That's super frustrating!
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102 Points
Thank you for getting back with me. As stated, I cannot be reached by phone unless they have my temporary Panamanian cell number. I did just receive a e-mail stating that my RC Fax number was being cancelled. This is fine by me, though my request and intent was to have it expire next month and NOT be renewed. I also received a e-mail from a RC rep that is offering assistance, even after the cancelation confirmation was received. I love the RC service as it worked perfectly for many years, but again, this process should be made a little more user friendly though I do understand that my case may be a bit unusual. Thank you again, and thanks to all that responded and tried to assist. TB
Saadet - Community Support, Official Rep
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40,758 Points
Hi BREWER,
I see, if you'd like, you can email the rep back with your temporary cell number (if you'd like to discuss things over the phone). We usually give some time before the service is completely turned off, in case you want to Port your number or backup any data on your account. Definitely email the rep back and verify that your request to have it expire next month is on track.
I agree, these policies could use a little bit of a "face lift" :) Please let me know if there's anything else that I can do to help you! I'm always here :)
I see, if you'd like, you can email the rep back with your temporary cell number (if you'd like to discuss things over the phone). We usually give some time before the service is completely turned off, in case you want to Port your number or backup any data on your account. Definitely email the rep back and verify that your request to have it expire next month is on track.
I agree, these policies could use a little bit of a "face lift" :) Please let me know if there's anything else that I can do to help you! I'm always here :)
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100 Points
I'm going through the SAME EXACT ISSUE - I cant get anyone to cancel my account. I have tried 4 times with no luck, the worst part is I keep getting charged! I am on the annual plan and have been charged over $50.00 just in the last 2 months! What the heck! I have made 1 fax out, this is completely ludicrous! I just got charged another $10.00 today that I would have otherwise not been charged if anyone would allow me to cancel my account, this is FRAUD in its truest sense and I will be posting this information on review boards and consumer report sites to warn others of the practices in place here.
This is actually sad, I used to recommend the service to others; however, I will now be warning others of the unethical and fraudulent activities carried out by RingCentral.
I've been with ring central for years, I would love it if someone can please just cancel my account!! PLEASE!!
This is actually sad, I used to recommend the service to others; however, I will now be warning others of the unethical and fraudulent activities carried out by RingCentral.
I've been with ring central for years, I would love it if someone can please just cancel my account!! PLEASE!!
Saadet - Community Support, Official Rep
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38,106 Points
Hi Island Admin,
I responded to the separate thread that you created.
I responded to the separate thread that you created.
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100 Points
Thank you very much.
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102 Points