How do I have calls go to a landline phone? | RingCentral Support Community

We are setting up people to take calls from home. Most will use a laptop or mobile phone but we have one user who has a special landline that allows him to hear better. How do we add this landline number to receive calls?

Jena

178 Points

Posted 1 year ago

1 year ago

Brandon, Champion

22,610 Points

Call forwarding should do the trick. I assume you want him to have customers call his RingCentral number and then forward to the landline, right? He could also use the desktop app or web portal and place calls using RingOut that will show his RIngCentral caller ID to customers, but still use his landline. A nice headset and the desktop and/or mobile app may work well too as long as he has a solid internet connection.

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2 people like this

1 year ago

Chris Duquette, Champion

15,962 Points

if his direct number is being dialed, you can set his user hours and set it to "unconditionally forward" to his land line.

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