How do I know if my coworkers are busy on the other line before forwarding or transferring a call?

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  • Updated 4 months ago
HELP, we are a law firm trying to figure this out.
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Anthony Gorospe

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Posted 4 months ago

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Annie Jane

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Hello Anthony.  I would encourage you to have a look at our Bridge Operator Console.  It is in the RingCentral App Gallery.  It will give you full visibility of all of your users before transferring calls.  You can try it out for free.
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Mary Rose, Official Rep

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Hello Anthony!

We have a feature that lets you see the status of other users on your Desk Phones. The feature is called Presence. Click here to set it up.