How do I make my phones only ring during office hours.

  • 0
  • 1
  • Question
  • Updated 6 months ago
  • Answered
Hi,
My account is in the UK.
I am a small one man business and have been using ring central for a few years now. I have 3 different numbers coming into the system all set up the same, coming through to either my yealink on my desk or through to my mobile (cell) using the app. 
What I am looking to do is set my system up so that during the day, say from 09.00 to 19.00, the phones will ring and if nobody answers then it goes to answer machine, like it does already. After this time, I dont want the phones to ring and go directly to the same answer machine message. Basically out of hours I just want the answer machine to kick in without it waking us up in the house, where I have my office.
Im sure this can be done but I just can’t find an idiots guide to it without me making a complete mess.
If anybody can help it would be really appreciated.

Thanks
Nick  
Photo of nickcowell

nickcowell

  • 150 Points 100 badge 2x thumb

Posted 6 months ago

  • 0
  • 1
Photo of Jim Strain

Jim Strain

  • 316 Points 250 badge 2x thumb
just log into the voicemanager and go to Auto Receptionist, then open Company hours choose your opening time save or create a Rule that after 1700 hrs all calls go to auto attd VM
Photo of Mark Bartoszek

Mark Bartoszek

  • 700 Points 500 badge 2x thumb
Depending on your set-up, you would either create a custom-answering rule, found under the Auto-Receptionist settings, or you would set the user hours on an assigned extension, and then create a call forwarding rule to go to voicemail. 


Photo of nickcowell

nickcowell

  • 150 Points 100 badge 2x thumb
Thanks for your comments, i’ll go and take a look now.