How do I Manage all Voicemails from my Admin Acct?

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Hey all, New User. Need to understand how to manage all voicemails from my admin account. It seems every extension or 'group' has its own login. I dont care for this since I am essentially the primary person receiving all calls. I just need to track which extensions are being pushed for metrics.

Therefore individual accounts are useless and a bit of a waste. So how do I set it so that I can access all voicemails and notified of all voicemails, but also see where the voicemail came from (which extension)

Hoping this wont be too tough
Thanks!

W
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Will

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Posted 5 years ago

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Mike, Official Rep

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Since you are logging in as the Admin, you can access all voice mails.  Just click Users > Click on the number you want to check the VM for > Click Messages and Notifications > View Messages > enter the password for the extension & click Submit.  You'll then see the log of messages and there is a "From" column showing the number the message came from. 


Mike 

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