Organize my outbound caller ID drop down menu on a Android?

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  • Updated 2 months ago
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We have over 85 numbers to scroll thru for our "Outbound Caller ID." Anytime my staff is working off the Samsung tablets they can never make a call out or send a text message quickly. The desktop  is organized alphabetically and the iPad is organized numerically. But the Samsung  tablets (android app) has no organization to the Outbound Caller ID list. Please help!!!
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BG702

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Posted 2 years ago

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Chris Duquette, Champion

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not sure if its any consolation, but i came across the same type of issue while in the web portal and trying to organize extensions by number, it wouldn't work and it seems to now. It may have just been an easy tweak or glitch. I see what you're talking about and it seems to be clunkiest part of the programming that is supposed to be easy to change on the fly. I would think that for larger companies who have tons of numbers to navigate they would make an easier way to switch between numbers via typing the number or just being able to organize them in a different way rather than just scrolling. Hopefully the techs see this post and address your issue accordingly.
(Edited)
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BG702

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It is so frustrating to have to scroll thru so many numbers. Seriously considering going to another company all together : (
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BG702

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Yes, I hope so too!!! This issue is the reason my company hasn't purchased additional numbers. Scrolling thru 85 numbers already takes up a great deal of our time. Adding more wouldn't help my staff out whatsoever.
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Mike, Official Rep

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Folks, I've changed this to a feature request. So anyone else that would to see some way to label, sort, organize etc. please comment and vote. 
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BG702

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Hi, has this issue been resolved yet? Please tell me what we need to do to get my Outbound caller ID organized?
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Saadet - Community Support, Official Rep

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Hey BG702, doesn't look like there have been any updates on this but I can see how frustrating it can be to find everything. I'm curious, what would help you to organize your Caller ID options? Are you looking for something like a search bar within the list? Or maybe you only want some extensions to have access to certain numbers? The more info I can get, the better others on the Community and our Product Team can understand the need.
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BG702

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Thank you for reaching out. I appreciate it so much!!! So... on the PC the numbers are organized alphabetically by name. The RC app on apple is in numerical order. Android is a mess. I think it is in the order that we purchase them... ? Not sure exactly. But having to scroll thru over 80 numbers is tedious. I'm always hesitant to add new numbers because I don't want to give my staff more numbers to scroll thru.
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Saadet - Community Support, Official Rep

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Thank you, BG702. I'll let the Product Team know about the discrepancy. If they have plans to make organization better, I'll update this thread!