Call Queue: How do I reduce the time delay in between calls?

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  • Updated 2 years ago
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When I am on a call and the other phones in my office are ringing and I hang up the phone, my phone doesn't ring for about 5-10 seconds. I want to be able to hang up and answer the other incoming call right away. I was able to do this with my old Cisco phone.
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Daniel Alarcon

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Posted 2 years ago

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Kim, Alum

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Are you answering calls that are directed to your extension or through a call queue? 
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Daniel Alarcon

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Thank you for the quick response. I am answering calls from a call group. We have three phones that answer the in coming calls. 
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Danno, Champion

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Is the "Minimum post-call wrap up time before agent's status is automatically set available:" filed set to 0?
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Kim, Alum

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Daniel - this can only be changed by the Admin or whoever has access to the call queue.  



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Daniel Alarcon

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That's perfect. That's exactly the info I needed. Thank you.
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Daniel Alarcon

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So I checked the minimum post-call wrap up time and it is already set to zero. Is there anything else I can do?
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Kim, Alum

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It's also based on your network environment (bandwidth, speed, ports, etc). 
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RC-Installer, Champion

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What about the extensions, is the Ring softphone first option checked in call handeling?

that could cause a delay

Check that