Network requirements, and troubleshooting call quality (QOS) issues.

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The most recent version of RingCentral's Network Requirements (QOS Troubleshooting Guide) is now located at the following links.  It is highly recommended that you DO NOT download and save, or print these documents, rather please bookmark the URLs and refer to the web  pages when verifying Network details. This will assure that you are always using RingCentral's latest recommended settings. 

RECOMMENDED: Click the "Follow" button at the top of this page so that you receive notifications when/if any network requirements change.

IF YOU ARE A CONTACT CENTER CUSTOMER PLEASE CLICK THE FOLLOWING LINK AS THERE ARE A DIFFERENT SET OF REQUIREMENTS: 
RingCentral Contact Center Ports, Protocols, and Servers


Knowledge-Base Articles

RingCentral Network Requirements andRecommendations
 

RingCentral Network Requirements andRecommendations - Expanded version 



 
Verify Router is approved by RingCentral : Sonicwall SOHO works great with our service.  
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Kim, Alum

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Posted 4 years ago

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Brandon, Champion

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You should never need to (or want to) *forward* ports for voip.  This is a common misunderstanding and is also misunderstood by even tier 1 RC support and some of the documentation.  Forwarding ports is a security risk and unnecessary and undesirable.  Besides, what if you had more than one phone?  What IP would you forward to?  You do need to *allow* ports by making sure they are not explicitly blocked by the firewall.  Most firewalls will not need any special configuration. As for the Airport Extreme, it is a basic home/soho device with no qos options so you if you need qos you will need to find a new router.  RC has a list of tested and supported routers and firewall with qos here:  https://www.ringcentral.com/support/qos-router.html  Besides those I have had good luck with Cisco Meraki and it supports qos and is easy to configure and manage.  Good luck.
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