Disable fax to main number

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  • Idea
  • Updated 4 weeks ago
  • (Edited)
Our main number (tollfree) shows as 'Voice and Fax' and there is no option to make it voice only. About 90% of our missed calls are failed faxes to our tollfree number. This is a common form of spam from fly-by-night travel agencies and the like. How do I set it to voice only? I have no intention to "Act today for a one-time package offer to Mazatlan" or get special pricing on federal labor law posters or lower my credit card processing rates.
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Posted 5 years ago

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Photo of Regina


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We had the same problem. We had to add another line as our Main Number behind the scenes , but kept our advertised number as a Voice Only line.
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Mike, Official Rep

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Hi Jay,  As of now it's not possible to change the main number to just voice, or fax only. I changed this post to an "Idea" topic.  Anyone else who would like to see this feature added please click the "like" button above. 

Photo of DrPizzi


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I also want to stop faxes from coming in.
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We'd like this option as well. Any movement on this front?
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Jessica - Community Moderator, Official Rep

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We haven't heard anything on if/when this may happen. When we do, we'll make sure to post :) 
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Cheryl Hicks

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We want to disable the fax function on the main number as well. We got rid of the fax line with our old system because of the numerous spam faxes.
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A. Mitchell

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I also want to disable the fax function on our main number.  Tired of spam faxes.