Disable fax to main number

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  • Idea
  • Updated 3 months ago
  • (Edited)
Our main number (tollfree) shows as 'Voice and Fax' and there is no option to make it voice only. About 90% of our missed calls are failed faxes to our tollfree number. This is a common form of spam from fly-by-night travel agencies and the like. How do I set it to voice only? I have no intention to "Act today for a one-time package offer to Mazatlan" or get special pricing on federal labor law posters or lower my credit card processing rates.
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Posted 5 years ago

  • 52
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Photo of Regina


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We had the same problem. We had to add another line as our Main Number behind the scenes , but kept our advertised number as a Voice Only line.
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Mike, Official Rep

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Hi Jay,  As of now it's not possible to change the main number to just voice, or fax only. I changed this post to an "Idea" topic.  Anyone else who would like to see this feature added please click the "like" button above. 

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Mike Bannan

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I want to disable fax on every number.  They are all spam and we don't allow anyone to use the fax number associated with the line.  It is not our official number.
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Dudley Whitney

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Began receiving spam faxes to our direct/assigned numbers only 2 weeks after starting service. Considering ending our service with RingCentral before the 30 day test period because of this issue.
We want to be able to disable the incoming fax. We are charged for hundreds of spam fax calls, we should be able to disable it so we are not charged.
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I also want to stop faxes from coming in.
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We'd like this option as well. Any movement on this front?
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Jessica - Community Moderator, Official Rep

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We haven't heard anything on if/when this may happen. When we do, we'll make sure to post :) 
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Cheryl Hicks

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We want to disable the fax function on the main number as well. We got rid of the fax line with our old system because of the numerous spam faxes.
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A. Mitchell

  • 62 Points
I also want to disable the fax function on our main number.  Tired of spam faxes.
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menachem sandel

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any updates
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Saadet, Employee

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Hi menachem sandel, we do not have any updates at this time
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Mary Sperber

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We need to disable the fax function.  We don't use it and it gives a false message indicator on our desk phone.  Please send this as a notification when it's updated.
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Mary, it's been five years with no indication this will ever happen so don't hold your breath. What's silly is that this would probably require about two lines of code to give the option of Voice+Fax or Voice-only.