This conversation has been merged. Please reference the main conversation: Call Queue: Add "voice response" and option to Disable the "press 1 to accept call" accept call.
I have a couple users in the field that are forced to use cell phones to answer calls from our new Ring Groups that we had to setup. You currently have an option to turn off the "Press 1 to accept call" on your extension, but not on a ring group call. This is a HUGE problem for any mobile user, because he physically has to go to his cell phone and press 1 to answer the call. If the user is driving (i.e. sales person) or has his hands full, he cannot use his hands free methods on his headset or vehicle to answer the call and start talking. This may not sound like a big deal to some, but it is against the law in Canada to touch your phone keypad while you are driving. It is all over the radio up here and I believe the current ticket ranges from $400-1000 depending how it is being enforced and how good you are at fighting tickets. And yes they are enforcing it up here, because you hear about it on the news all the time. There is a big push up here for hands free driving and it is a big enough deal that my business partner has already made the comment we might have to find a new phone system that does not have this restraint.
They really need at add this feature ASAP, because their current setup forces users to break the law in Canada. If RingCentral wants to stay compliant with the current laws in the countries it operates, this feature should be right at the top of the list.
If anyone has a workaround for this problem in the meantime, please share.