How do I UNSUBSCRIBE or STOP "short code" spam messages through Ring Central?

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  • Updated 2 months ago
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We have 4 phone lines in our office through RC and keep receiving texts from "Short Code" spam phone numbers. If we reply to "STOP" or unsubscribe, then we get an error message that message is not sent, recipient extension is not found.

I am located in the US/Texas using desktop app version 10.0.1.30477 and the most recent app on my iPhone 6S+.

How do I stop these incoming messages? Why can't we reply to short codes? My only option so far has been trying to block the number but that still doesn't work.
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Resale Shop

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Posted 8 months ago

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Robert Stoeber, Champion

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Same problem here. The messages I receive specifically say to reply "STOP" if you don't want to receive any more. But RingCentral doesn't work. Why not?

If responding isn't an option, at least we should be able to block those.


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Saadet - Community Support, Official Rep

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Hello Resale Shop and Robert,

Have you tried Cecile's suggestion on this thread for blocking these texts?
(Edited)
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Peter Yagecic

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This is kind of funny, but seriously needs to be addressed.  If Ring Central is going to allow SMS communication it needs to fully support it, and replying 'stop' to end messages is a universally recognized function of SMS communication (and required by law). 
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Jasmine M, Employee

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  1. Account type : Office Premium 20 line 
  2. A brief description of the business : not discussed
  3. A high level description of the product or feature being requested: customer is receiving spam from short code numbers. customer would like to be able to block them or stop them. 
  4. A typical use case scenario explaining how your business would use the feature: customer would be able to block messages from short code numbers by entering it on the blocked calls list. 
  5. Benefit of such feature: ease of use
  6. Number of Users and/or Digital Lines: 80 users / 52 lines
  7. case number: 08327427