Add a Field for Extensions when Adding Personal Contacts

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  • Updated 4 weeks ago
  • (Edited)
In response to SSLennon on TWITTER: https://twitter.com/SSLennon/status/8... How do you add an extension for a contact's phone?
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HootSuite App

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Posted 1 year ago

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Saadet - Community Support, Official Rep

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Hello Sean,

I've changed this to a feature request for others to vote on since we don't have the capability at this time
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Leslie Rous

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I'm a new RingCentral user and I find it unbelievable that I can't add an extension for a personal contact. Please add that feature!!
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Leslie Rous

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I'm a relatively new RingCentral user and it's frustrating that I can't add a phone extension for a personal contact. I can't believe that isn't a feature! Please add it!!! Thanks!
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Jan Ferguson, Channel Partner, Champion

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I don't understand why you might want to do that. Extensions are just that....extensions of a business number for people who work at a business to enable those employees to extend the use of the business number. A personal contact would not (normally) be a person who works at a business, but rather a vendor, friend, relative, etc.. I believe what you might be wanting would be a button or a code for a speed dial to a personal number. That would not be an extension.
(Edited)
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Leslie Rous

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No, I'm requesting an extension. Friends have work phone numbers too. Thanks.