Desk Phone: Intercom ext while you are on a phone call?

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you can  intercom a ext while you are on a phone call? trying to transfer to that call to that same ext. to let them know who is on the line for them. on polycom vvx 410

for example front desk got a sale call, they want to talk to the sale rep on ext 103, while on the phone with the person front desk can intercom ext 103 and say its bob do you want to talk to him. if yes front desk can hang up and the call will transfer to ext 103. if no front desk can talk to bob say sale rep not available.

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Ke Chau

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Posted 3 years ago

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RC-Installer, Champion

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Warm transfer provides this also.  I like the intercom but if you use warm transfer you get to talk to the person first before actually transferring the call.

Chuck
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Danno, Champion

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I agree with Chuck's comment and would add PARK as a second option if intercom is a must.
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Ke Chau

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how do you do warm transfer but here is the thing if the person is on the phone or doing other thing they might not be looking at the phone to know the calls is coming it.. cause the way we have it setup all the phone rings when there is a call coming in

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