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you can intercom a ext while you are on a phone call? trying to transfer to that call to that same ext. to let them know who is on the line for them. on polycom vvx 410
for example front desk got a sale call, they want to talk to the sale rep on ext 103, while on the phone with the person front desk can intercom ext 103 and say its bob do you want to talk to him. if yes front desk can hang up and the call will transfer to ext 103. if no front desk can talk to bob say sale rep not available.