How do you migrate from free Glip to a paid plan? Support are terrible :-(

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My team are using Glip for free. We have a number of projects running and are very active.

Our IT department supported me in moving to a paid version of RingCentral Phone and meetings.  When I logged into Glip my team and all the projects I was working on disappeared.

I raised a support case a month ago and the lack of support is terrible. To the point where we are considering cancelling our service.

I have tried un-installing and re-installing on my PC. The browser and PC version log me into the new paid-for account and my iPad and mobile device log me into the older free team version (which is what I want for the PC!)

Has anyone got any ideas? The Glip support team are just terrible.
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Tim Banting

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Posted 4 weeks ago

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Saadet - Community Support, Official Rep

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Hi Tim, I spoke with our Glip team about this and unfortunately we have limited options because your Glip account was connected to a RingCentral account and now you're looking to disassociate your Glip account from RC and become a Glip only account, which is different from an RC account with Glip. 
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Tim Banting

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No one has discussed any options with me. Today I rang Jay in support. He told me that my case was now closed and there is nothing that can be done. I asked him to re-open it as no-one has solved the issue, nor spoken or contacted me with any sort of options.

We have a few hundred people looking to move to RC. We have some users on the free service using their corporate email address.  Are you saying Glip has no means at all of importing over channels from a free service into the paid version?
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Saadet - Community Support, Official Rep

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Hi Tim, please open a new case. We cannot re-open closed cases, the system will not allow it. 

Also, Mona has discussed these options with you prior. If you need her to go over them again, she would have no issues doing so! :) 
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Tim Banting

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How can I keep the two separate? I'm not even sure what the options are!

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Saadet - Community Support, Official Rep

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Hi Tim, you can either discuss your options with your Account Manager or you can open a case with the Glip team. Either team can go over your options with you.
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Saadet - Community Support, Official Rep

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What is the case number?
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Tim Banting

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Case #07653192
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Saadet - Community Support, Official Rep

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Hi Tim, that case was sent up regarding a JIRA that it is related to, which the agent spoke to you about. Please either open a new case in regards to your options, which I believe the agent already spoke to you about, or your Account Manager. 
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Tim Banting

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No one has rung me back.

I have had no email and I have no idea why I need to open yet another case. It's the same problem.

No one has spoken to me regarding options. 

Ball is in RingCentral's court with the option of bringing another few hundred staff onto your platform; however, if you can't even have the decency of getting in contact with me and trying to rectify this then I'm not sure how we can trust you.
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Tim Banting

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I'm currently on the line with support now. The issue has been passed on to Mona as escalated to product defect with no estimated time to fix. 

I have asked support to email me with an update.