How long is reporting stored within the RC cloud?

  • 0
  • 3
  • Question
  • Updated 7 months ago
  • Answered
  • (Edited)
I do not want to loose any reporting data. If my data expires how do I move to to another application/system?
Photo of Harman

Harman

  • 136 Points 100 badge 2x thumb

Posted 2 years ago

  • 0
  • 3
Photo of Mike

Mike, Official Rep

  • 91,080 Points 50k badge 2x thumb
Official Response
It depends on exactly what you are wanting to backup.   You might want to take a look at RingCentral Archiver, which works for the following.

  • Voicemail
  • Call recordings
  • SMS messages, and
  • Faxes
(Edited)
Photo of Mike

Mike, Official Rep

  • 91,080 Points 50k badge 2x thumb
Official Response
This page shows the data storage/retention limits.  
Message Storage and Account Data Retention

I'd recommend just downloading each month to be safe. Unfortunately once the data is purges we can no longer recover it. 
(Edited)