How many active calls can I have at one time?

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If I have one line but many extensions how many active calls can I have at a time?
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Will Strain

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Posted 2 years ago

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2 years ago
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Danno, Champion

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Many.  Depends on your set up.
2 years ago
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Jan Ferguson, Channel Partner, Champion

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It also depends mostly on your bandwidth and the quality of your router (especially the router setup as Danno just referred to).

Here's a RingCentral support site which allows you to enter the number of calls you might expect to have and then run a test, using those parameters, to see whether your system can handle that volume of simultaneous calls. The test, under Test Your Connection's Quality, allows for a maximum of 50 simultaneous calls but based on the results of the test you could surely interpolate as to whether you could accept more than that, if necessary.

https://www.ringcentral.com/support/qos.html#
2 years ago
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Will Strain

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So there is no plan based limits? The only limit is based on my network and internet access?
2017-03-06T16:52:43+00:00
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Jan Ferguson, Channel Partner, Champion

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That's correct. There are plan minutes for toll-free calls but not for the number of simultaneous calls.
2017-03-06T16:56:28+00:00
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Jan Ferguson, Channel Partner, Champion

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Will,

I forgot to mention that the only other plan based limits are regarding the number of people allowed in video meetings in the RingCentral Office plans. Video meetings only allow:
Standard Edition - 4 people per meeting
Premium Edition  -  25 people per meeting
Enterprise Edition - 50 people per meeting

Audio Conferences allow for 1,000 people per conference.
(Edited)
2017-04-17T22:43:47+00:00
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Cesar Pena

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if the 25 video seats are taken , can more ppl be able to join with only audio but able to watch the presenters video?
2017-04-18T20:00:23+00:00
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Mike, Official Rep

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Cesar,  Your question appears to be related to RingCentral Meetings.  We are in the process of rolling out a new feature for "large meetings".  You'll want to contact your account manager to discuss adding this to your account.

Mike

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