How many active calls can I have at one time?

  • 0
  • 1
  • Question
  • Updated 1 year ago
  • Answered
  • 0
  • 1
If I have one line but many extensions how many active calls can I have at a time?
Photo of Will Strain

Will Strain

  • 82 Points 75 badge 2x thumb

Posted 2 years ago

  • 0
  • 1
2 years ago
Photo of Danno

Danno, Champion

  • 26,450 Points 20k badge 2x thumb
Many.  Depends on your set up.
2 years ago
Photo of Jan Ferguson, Channel Partner

Jan Ferguson, Channel Partner, Champion

  • 30,870 Points 20k badge 2x thumb
It also depends mostly on your bandwidth and the quality of your router (especially the router setup as Danno just referred to).

Here's a RingCentral support site which allows you to enter the number of calls you might expect to have and then run a test, using those parameters, to see whether your system can handle that volume of simultaneous calls. The test, under Test Your Connection's Quality, allows for a maximum of 50 simultaneous calls but based on the results of the test you could surely interpolate as to whether you could accept more than that, if necessary.

https://www.ringcentral.com/support/qos.html#
2 years ago
Photo of Will Strain

Will Strain

  • 82 Points 75 badge 2x thumb
So there is no plan based limits? The only limit is based on my network and internet access?
2017-03-06T16:52:43+00:00
Photo of Jan Ferguson, Channel Partner

Jan Ferguson, Channel Partner, Champion

  • 29,612 Points 20k badge 2x thumb
That's correct. There are plan minutes for toll-free calls but not for the number of simultaneous calls.
2017-03-06T16:56:28+00:00
Photo of Jan Ferguson, Channel Partner

Jan Ferguson, Channel Partner, Champion

  • 29,612 Points 20k badge 2x thumb
Will,

I forgot to mention that the only other plan based limits are regarding the number of people allowed in video meetings in the RingCentral Office plans. Video meetings only allow:
Standard Edition - 4 people per meeting
Premium Edition  -  25 people per meeting
Enterprise Edition - 50 people per meeting

Audio Conferences allow for 1,000 people per conference.
(Edited)
2017-04-17T22:43:47+00:00
Photo of Cesar Pena

Cesar Pena

  • 60 Points
if the 25 video seats are taken , can more ppl be able to join with only audio but able to watch the presenters video?
2017-04-18T20:00:23+00:00
Photo of Mike

Mike, Official Rep

  • 90,394 Points 50k badge 2x thumb
Cesar,  Your question appears to be related to RingCentral Meetings.  We are in the process of rolling out a new feature for "large meetings".  You'll want to contact your account manager to discuss adding this to your account.

Mike

  • 0
  • 1

Powered by Get Satisfaction