How many devices can the main number be assigned to?

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I was under the impression that you could assign the main number to two devices (physical phone/desktop app) and two mobile devices. Now I am being told that you can only assign it to one device and one mobile device. Did something recently change in an update regarding this?
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LAMBERSON

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Posted 2 years ago

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You could do this.  It is how you are asking the question.  Not your fault...

1 number per device, that is correct, in the case of a company number you could direct that to a virtual extension that could ring multiple phones including soft phones.

So nothing has changed it is just in the configuration and type of number

Thanks

Chuck
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Chuck@yoritguy.com
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LAMBERSON

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So for each device, it would have to have it's own virtual extension?

For example, the customer wants to have a physical phone and two laptops that ring when the main company phone number is called. Can we make this happen using virtual extensions?
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You could do 1 Phone and 1 laptop at the same time, not 2 laptops.

Each soft phone instance could only be registered to 1 PC.

You maybe could use a call queue, because virtual extensions could be added there but in a traditional extension it has to be a digital line.

How critical is 2 laptops?

Chuck
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Having 2 laptops is critical. However she does not want to purchase another digital line. I thought about a call que but was not sure if it would work with virtual extensions.
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Call queue will be the answer, assign her number as a direct number on the call queue, then create an additional virtual extension and put both in the call flow to ring simultaneously.

Just remember, for the soft phone n 1 laptop the one extension and on the other the other extension.

This should work out then.

Let me know as I have not tried this specifically but it should work

Chuck
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LAMBERSON

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Chuck, thank you for the input. It is much appreciated.

So just to recap, I should put the physical one and one laptop on the main extension, then create a call que and assign a virtual extension to that call que to have them ring simultaneously? I believe virtual extensions can make outgoing calls, if that is true, can that virtual extension make outgoing calls using the main number's caller ID?
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NO problem:

In order to have all 3 devices ring at the same time the number needs to be a direct number on the call queue you create, then add the extension, that the phone is assigned to and an alternate extension (the Virtual one.  This is basically an extension without a phone) in the call queue call flow, make both extensions ring simultaneously then login in to 1 extension on 1 laptop and the other on the other laptop and make a call to the number.  All 3 devices should ring.

Virtual extensions could not make outbound calls.  Only digital lines could so the Laptop logged in to the extension that is virtual you will NOT be able to make an outbound call

Does this make sense?

Chuck
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LAMBERSON

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Yes that makes perfect sense. Thank you so much for the clarification!