How to add a new rule for after hours fowarding

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  • Updated 1 year ago
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Is there a way that I can add a rule that allows me to have my calls forwarded after hours but only until a certain time?

For example, our current hours are 9AM-6PM so after hours is anything after 6PM.  I would like to have the calls forwarded to my mobile app from 6PM but no later than 8PM. I imagine I would have add a new rule for this but not exactly sure how it would need to be done.

Anyone know? Thanks.

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DESK

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Posted 1 year ago

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Danno, Champion

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Yes. This can be done.
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Danno, Champion

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When you say "my calls forwarded" are your talking about your DID number or the account's main number?
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Danno, Champion

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I'll let Sam handle it from here - good luck!
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Sam - U.S. Support, Employee

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Sorry Danno, Didn't see you reply when I posted!
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Danno, Champion

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No problem!
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Sam - U.S. Support, Employee

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Hello there!

To do this you can set a custom rule within your auto receptionist to forward calls to your extension for that given time range for given days.

Hopefully the below screen shots help, if you need any further assistance feel free to ask!





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Sam - U.S. Support, Employee

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If you wanted to do this for your specific user, you can do it here:

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DESK

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This was just what I needed! Have it set up now, thank you.