How to Add Existing Phones to an Existing Line

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I have Polycom phones I got from ringcentral and I have some unassigned lines that don't have phones attached. When I try to add a phone to a line it wants me to set up a new line. What am I missing here?
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Nick Perfetto

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Posted 3 months ago

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Elyse

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Hi Nick, if the user already has a line, find it in your "phones" section, and replace that phone with the desk phone you are trying to assign to them. 
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Nick Perfetto

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When I do that it tries to charge me. I called them and found I need to go to Phone System - Phones & Devices - Unassigned. Thanks for the response though