how to change the chat notification sound level on mobile app?

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hi all, may you please help me to change the sound level of the chat notifications of ringCentral mobile app?
I do not find it anywhere...
thanks a lot!
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Marco

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Posted 1 year ago

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Marco

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reading the posts I'm a bit convinced it could be a bug not fixed...
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Hello Marco,

What type of phone do you have and what Operating System is it currently on?
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Hello Saadet,
I have samsung galaxy 7 with android
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Hello Marco,

As long as you have your phone set to receive notifications from the RingCentral Mobile App, the sound level is based on your phone's settings.
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Marco

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ok, but I would like to have them separate from the others...
I mean: to have sms or whatsapp at level X and ringcentral to level Y...
it isn't possible I understand
(Edited)
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Hello Marco,

Correct. At this time there is not a way to do this. That would be a limitation on the phone itself. For instance, I have an iPhone and I don't have that capability at all for any of my apps - even the built in ones
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ok, thank you very much Saadet!
marco
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You're welcome :)
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only a clarification: the collegue i asked for this question tells me that

"Other apps like whatsapp let me set different levels for notification say one for calls other for text etc..."

do you agree?

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