how to change your 911 address as an end user using the website

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I would love to see documentation on how to change your 911 address as an end user using the website. I did find documentation for changing it on the mobile app but I'm sure they are others who would benefit from these instructions
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Ryan Boochard

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Posted 2 years ago

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Saadet - Community Moderator, Official Rep

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Hello Ryan,

Does this help you? Updating Emergency Address
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Saadet - Community Moderator, Official Rep

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Thanks Ryan! I didn't realize you were looking for the instructions at a User level. I will be sure to bring this up to the team that works on our KB articles :)
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Ryan Boochard

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Perfect! Thanks again Saadet
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You're welcome! :)
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Chris Duquette, Champion

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pretty sure if you need to do it so that a user in a different state or at a different address you can change it in each users "user details" section.
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Ryan Boochard

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Thanks for the guidance Chris. We have our issue resolved, but I'm either missing the documentation that I'm looking for or it doesn't exist yet. Check out my reply to Saadet above if you would like more details of my request.
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Ryan Boochard

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Official Response
Thanks for looking Saadet but that is the documentation for an admin to change the Emergency address. One of your support Agents guided me in the right direction so I made my own instructions for our users. Below were my instructions. The immediate issue was resolve but I'm sure others would benefit from official instructions on how a non admin can change their own address from the website. 

Website

  1. Login to ringcentral.com
  2. Select “Settings” from the top tab
  3. Select “Phones & Numbers” from the menu on the left
  4. Select your phone listed in the middle (if you have multiples, I would suggest checking them both)
  5. Select Emergency Address
  6. Verify that your address is correct
  7. If you need to make changes, type the changes in, check the box near the bottom of the page, and press “I Accept”
The link below is how a user can change the address in their mobile app from your documentation.

https://success.ringcentral.com/knowledge/TOCArticleRendererPkb.apexp?id=kA280000000GutQ&lang=en_US&pubstatus=o&refURL=http%3A%2F%2Fsuccess.ringcentral.com%2Farticles%2Fen_US%2FRC_Knowledge_Article%2F6072