How to enter commas (pause) in speed dials on Polycom VVX311?

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Hi, we are new RingCentral users, I have a Polycom VVX311 phone and have not found a way to enter a pause (a comma) in the phone's speed dial, does anyone knows how to do so? We succeed in entering new contacts using the available buttons, but have not found the commas, even though we changed mode from tel to url.
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Claudio Stephens

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Posted 1 year ago

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Are you entering Speed dials directly on the phone?  there is a better way with in the RC system to accomplish this.

Why the Pause needed?

Just asking

Let us know

Chuck
Certified RC Installer
Chuck@yoritguy.com
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Claudio Stephens

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Hi, I am entering speed dials directly on the phone since we did not find a way to enter non-corporate directory numbers in the desktop app (HUD).
The reason for the above is to have on speed dial recurring web meeting numbers, including the meeting ID, thus requiring a pause, eg: 617-123-45678   , 1234567#
(Edited)
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Try using an Asterics as the pause.  ****

I have found that it works.

try and let us know but these have to be setup in RC not on the phone

Chuck
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Brandon, Champion

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You can't enter pauses in speed dial on Polycom phones.  You are not alone.  Follow this for some info including a workaround that is possible, but not easy. http://community.polycom.com/t5/VoIP/How-do-I-insert-a-PAUSE-into-a-speed-dial/td-p/86426
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Claudio Stephens

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Wow! are there other options for a pause? Thought commas were a standard.
BTW, read your comments on a similar issue about 7 months ago.
Thank you for the link will take a look now.
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Claudio Stephens

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Thank you Brandon, went over the option, but I think IT will not want to us modifying RC code.