Fax: How to block spam faxes

  • 0
  • 3
  • Question
  • Updated 2 weeks ago
  • Answered
  • (Edited)
Everyday I get a number of faxes on my Ring Central phone line.  
These are all SPAM.

I would like to block any faxes to my mobile phone

I would like to NOT have a recorded message show up that is just a bunch of fax noises
Photo of ROBINSON

ROBINSON

  • 90 Points 75 badge 2x thumb

Posted 2 years ago

  • 0
  • 3
Photo of Kim

Kim, Alum

  • 43,000 Points 20k badge 2x thumb
Robinson - You have a few different options here: 

1) Block the number from your User Settings > Screening Greeting and Hold Music select Blocked Calls at the bottom. 
    Blocking these numbers will block both voice and faxes from the specific number.  If you set the number to "Voice Only" then you will get the voicemail with the fax tone. 




2) If there is multiple numbers to Block then it may be faster to select a bunch of the number at once from the Call Logs > select number > Block

(Edited)
Photo of ROBINSON

ROBINSON

  • 90 Points 75 badge 2x thumb
Is there a way to block all faxes on my line?

The phone numbers change all the time.

Each fax show up as a message I have to listen to.

My real phone calls are burred in all these fax messages delaying my response to my customers.
Photo of Brandon

Brandon, Champion

  • 18,520 Points 10k badge 2x thumb
So you are getting voicemail messages with fax tone and not fax notifications with attachments?  Is your extension set to voice and fax or voice only?  I would think when set to voice and fax it should handle the faxes separately and let you manage them separately.
Photo of Kim

Kim, Alum

  • 43,000 Points 20k badge 2x thumb
If the ext is set to Voice Only then the voicemail will still be received (we can setup a separate feature request for this). The best situation would be for the user to BLOCK the numbers instructed above. :-) 
Photo of ROBINSON

ROBINSON

  • 90 Points 75 badge 2x thumb
What will setting it to voice only do:

1) will it prevent the fax calls from ringing through to my cell phone?  That would be very good.
2) will faxes result in a message being left?  not great but can live with that

Re blocking fax numbers, there are new numbers everyday so not practical to block
Photo of Brandon

Brandon, Champion

  • 18,520 Points 10k badge 2x thumb
What I am trying to ask is if you verified your extension is set to voice and fax now?  If it is then faxes should be received as faxes and never ring your phone or go to your voicemail.  If it is not, it would explain what you are describing.  If that is not working there is a problem that RC needs to fix.
Photo of Tom Guyette

Tom Guyette

  • 60 Points
Brandon, I know this is an old thread, but ... I am also receiving several spam faxes from random numbers at all hours, and they either ring to my phone and screech in my ear, or they go to voicemail and screech in my ear.  My number is set up to be fax and phone, but RC seems to be not detecting that these are faxes.
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 33,328 Points 20k badge 2x thumb
Hey Tom,

This could be due to the nature of the spam fax, it's possible that our system isn't able to recognize it in time to direct it properly. A few things you could do to help give our system more time would be to set your User Greeting and Audio While Connecting. 
This reply was created from a merged topic originally titled Un-blockable Spam Faxes.

Every week, I get two or three different spam faxes and if I were able to block the sender it would be no problem. However, they all come from "unavailable" and I'm unsure what I can do on my end to put a stop to these unnecessary spam faxes. 
Photo of Mike

Mike, Official Rep

  • 88,864 Points 50k badge 2x thumb
Spam faxes can sometimes be hard to stop. Can you tell by the content of the faxes if they are from the same sender?  
Photo of Chris Verdin

Chris Verdin

  • 2,210 Points 2k badge 2x thumb

In the Screening, Greeting & Hold Music setting click on Blocked Calls.  Then check the box that says faxes under Block Calls with no Caller ID:

This has prevented us from receiving unwanted faxes.  Won't stop all but it will reduce them dramatically. 

*It will also prevent legitimate faxes from being transmitted to you if they don't have a phone number assigned on their end.  So keep that in mind.