How to handle multiple incoming calls???

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  • Updated 2 weeks ago
  • Answered
Here is the scenario.... I have 5 Customer Service Reps with desktop phones. All 5 are on the phone with customers. 5 more customers call while the 5 are on calls...

None of the 5 Customer Service Reps know that there is another incoming call to answer.

Customer lets phone ring for 30 seconds and hangs up and calls a competitor.

If the 5 Customer Service Reps saw another incoming call, they should be able to put their current call on hold and answer the other call. 

How can I resolve this issue other than hiring more Customer Service Reps or adding a 2nd desktop phone to every Customer Service Rep???
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Dale Bemis

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Posted 2 weeks ago

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Gary Manske

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