how to re record your company greeting

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  • Updated 3 months ago
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why so hard???


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Posted 3 years ago

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Luke, Training Specialist

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Hi, we have a guide on how to set the company greeting via the Auto-Receptionist.

you update this and your company greeting does not change for callers,
look at the Auto-Receptionist settings and it could be that you are
having inbound calls sent to a different extension. While looking at
Phone System > Auto-Receptionist > IVR Settings, please inspect
the "Company Hours Greeting" setting as well as any custom rules that
could be set up. These settings will be able to tell you which extension
people are reaching when they call your number. We have a guide on adding custom greetings to a user extension if you find the correct extension.

Another way to audit a call and see where it is going is to inspect the call log for calls. Use the information in our call log overview to see how to use this feature.
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Revecca Diaz

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not helpful AT ALL

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Becky - Community Support, Official Rep

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Revecca, what part wasn't helpful?
How can we help further?
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Wey Ho

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Can this messages be saved so that we can quickly switch from one message (eg holidays, Christmas, weekend etc) quickly? Rather than repeatedly recording the messages everytime?
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Jenn, Official Rep

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Hi Wey!

We can use the Prompts and Library option to save your greetings. This is mainly used for IVR’s but you can upload all the greetings you have from IVR to voicemail greetings.

You can upload it from there and download it if necessary.


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Mary Rose, Official Rep

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Hello Wey! There's no option for that. But you can save those greetings under Message Only Extensions. Once you need it, you may download the greeting and upload it on Company Greetings.