How to reduce background noise with Plantronics DA40

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I am work in an call center using Plantronics DA40 headsets. I am trying to find out how to reduce some of the background noise. The head set works very well with Ring Central Desktop App, however, the headset mic is very sensitive and picks up even the slightest noises in the floor. Anyone have any suggestions?
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Javier Mojica

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Posted 8 months ago

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Brandon, Champion

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This is a function of the headset you choose and there is not really anything practical that could be done on the RingCentral side.  There are headsets that are designed for noisy environments and will work better.  Unfortunately, they will cost more but they are out there.  Just search for noise reducing/cancelling headsets.
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Javier Mojica

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Thank you Brandon. How can I search the noise reducing/cancelling headsets on RingCentral?
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Brandon, Champion

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I don't think RingCentral sells headsets.  I can recommend headsetsplus.com as a small company with personal service or just go Google or Amazon, etc.
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Saadet - Community Support, Official Rep

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Hello Javier,

We do have a list of recommended headsets that you can view here: https://www.ringcentral.com/office/voip-phone.html
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Big Papa J

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We use Plantronic's Savi 710 which do have noise cancellation, which helps, but I assume the algorithms are designed to remove non voice events. Which means it will still pick up people speaking in the background. To try and help with that. I lowered the mic settings as much as I could on our units and still have a good speaking volume. This coupled with users adjusting the mics so they are closer to their mouths so you can also keep the mic gain down. It seems a common problem when moving from an analog phone to digital phone system. The feeds are just that much clearer and naturally you hear more of the things you wouldn't on older phone systems.