Each time a person calls me directly they hear "please hold while I connect your call". I just want my phone to ring directly to me unless I'm on the phone.
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146 Points
Posted 5 months ago
Cecile Glassy, Champion
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18,538 Points
2087 USA based users, 28 different sites, 3800 DID lines - all Polycom VVX500 phones
2018-09-27 You can just uncheck the connecting message box in Users > Screening Greeting and Hold Music

2018-09-27 You can just uncheck the connecting message box in Users > Screening Greeting and Hold Music


(Edited)
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146 Points
This issue has been resolved by changing the Screening, Greeting & Hold Music setting. In the past this was not an option. Thank you for posting the solutions Cecile Glassy, Champion. While, I didn't see them until I went to update my comment, I do believe they will be helpful to other RC clients that have used the system for a long time.
(Edited)
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jenna
Jessica - Community Support, Official Rep
This should be resolved for the iPhone as well if you change the setting for the Connecting Message in Screening, Greeting, & Hold Music settings.