How to remove or turn off the " please hold while I try to connect you" announcement.

Each time a person calls me directly they hear "please hold while I connect your call". I just want my phone to ring directly to me unless I'm on the phone.

Teresa Fontanilla

146 Points

Posted 5 months ago

5 months ago

Cecile Glassy, Champion

18,538 Points

2087 USA based users, 28 different sites, 3800 DID lines - all Polycom VVX500 phones

2018-09-27 You can just uncheck the connecting message box in Users > Screening Greeting and Hold Music Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1753982/RackMultipart20180927-494-1kpl87k-CONNECTINGMESSAGE_inline.jpg?1538073119

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1753982/RackMultipart20180927-494-1kpl87k-CONNECTINGMESSAGE_inline.jpg?1538073119

(Edited)

Comment

2 people like this

2018-12-27T23:57:30+00:00

jenna

60 Points

What about for iPhone? This has been happening for a while and I don’t know how it turn it off.

2018-12-28T15:43:49+00:00

Jessica - Community Support, Official Rep

3,442 Points

Hi Jenna,

This should be resolved for the iPhone as well if you change the setting for the Connecting Message in Screening, Greeting, & Hold Music settings.

5 months ago

Teresa Fontanilla

146 Points

This issue has been resolved by changing the Screening, Greeting & Hold Music setting. In the past this was not an option. Thank you for posting the solutions Cecile Glassy, Champion. While, I didn't see them until I went to update my comment, I do believe they will be helpful to other RC clients that have used the system for a long time.

(Edited)