How to retrieve a message?

  • 0
  • 1
  • Question
  • Updated 3 weeks ago
  • Answered
In response to Betsy McCloskey on FACEBOOK: http://www.facebook.com/8387748295483...

Very hard to use. Nowhere on your website does it say how to retrieve a message and when you go to chat, you require an account number. Sorry, I don't walk around with that on my person. The whole thing is kind of chicken -wired together. Not loving Ring Central as a choice for our company.
Photo of HootSuite App

HootSuite App

  • 4,080 Points 4k badge 2x thumb

Posted 2 years ago

  • 0
  • 1
Photo of Mike

Mike, Official Rep

  • 89,840 Points 50k badge 2x thumb
There are several ways to retrieve messages depending on if you are working on a computer/desktop application, or desk-phone, or mobile app.

Regarding your account number, it is just the phone number on your account.

If for any reason you ever have trouble accessing telephone support, or live chat you are always welcome to post here on the Community.

I recommend using the desktop app to retrieve and manage your messages

Or, if you are on the go, and use the mobile app see: Checking for Unread Messages on the RingCentral Mobile App
(Edited)
Photo of Otis Hamilton

Otis Hamilton

  • 60 Points
I agree that Ring Central has not been user friendly for obtaining the faxes which are dent to me.  I would like to see a big highlight button to click on to retrieve the faxes I get.  Why should I have to google how to use one of its main features?
Photo of Dave Vaughan

Dave Vaughan

  • 60 Points
i'm counting down the days to get rid of Ring Central.  (just 7 months now)  They have succeeded in making the most simple tasks so complex a chat session or an in-depth search is required to complete a task.  Ridiculous.  
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 31,850 Points 20k badge 2x thumb
Hey Dave, I'm really sorry to hear how frustrated you are :( Please email me at community.support@ringcentral.com with more details of the issue(s) you're experiencing. I would be more than happy to take a look and see how we can help you and turn your experience into a positive one.
Hi, 
PLEASE tell me how to listen to my messages. 
Actually my voicemail. 
There really aren't any links!!!
Photo of Jan Ferguson

Jan Ferguson, Champion

  • 28,256 Points 20k badge 2x thumb
Nikkilyn,

Read here how to access and listen to from the desktop app.

https://success.ringcentral.com/articles/RC_Knowledge_Article/7211

You can also listen to voicemails from your InBox on your RingCentral Web Portal.