How to route Main Number to desktop phones, cellphones, at different times.

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We are a small business that has 2 users.  We have 3 numbers; main #, user1# and user2#.  Each user has a desktop phone.  We are confused on how to setup correctly.

During Business Hour
Main# --> Play message while ringing both Desktop Phones --> NO answer try user2 cellphone--> User2 Voicemail

After Hours
Main# -->Voicemail message --> User2 voicemail.

What is the optimal way to set this up?
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Nels Bergmark

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Posted 2 months ago

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Saadet - Community Moderator, Official Rep

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Hey Nels, there are quite a few ways you could get this setup. Do you have a single or multi-level IVR right now?

FYI other Community members, feel free to jump in with your suggestions :) Different perspectives are always appreciated!